RHONDA BROWN
Baltimore,MD
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Committed Community Liaison eager to leverage many years in community-facing roles to promote safe and thriving community. Passionate and ambitious with drive for furthering team mission. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager/Community Outreach Liaison
Np On Call, LLC
Baltimore, MD
02.2022 - Current
- Contributed to the establishment and maintenance of networking relationships within Community organizations
- Collaborated in program support and planning efforts for optimal outcomes
- Implemented initiatives that provided employees with hands-on experience through job shadowing, workplace tours, and office projects.
- Established and nurtured professional connections while actively participating in conferences and events for continuous knowledge expansion across different associations
- Efficiently disseminated information while serving as a representative for the company.
- Contributed to the planning and coordination of diverse events and community activities
- Participated in collaborative meetings with cross-functional teams
- Executed supplementary tasks when required.
- Maintained filing system for records, correspondence and other documents.
- Provided training to new hires on office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
Lead Intake Coordinator
Anne Arundel Medical Center
Annapolis, MD
01.2016 - 12.2023
- Implemented and enforced corporate and departmental policies and service standards
- Collaborated with department leads and senior management to coordinate operations and drive improvements
- Coordinated office workflow to maximize productivity and labor resources
- Mentored employees in complex issue resolution and drafted scripts for addressing common challenges
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Monitored office supply needs with consistent inventory checks and requisition approvals
- Responded quickly to meet customer needs and resolve problems
- Worked with coworkers to complete tasks.
Patient Service Coordinator
Medstar Medical Group
Glen Burnie, MD
10.2013 - 07.2015
- Scheduled appointments, registered patients and distributed sample pharmaceutical as prescribed
- Professionally and courteously verified appointment times with patients
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
- Verified patient(s) eligibility and claims status with insurance agencies
- Entered orders into the EMR system efficiently and without errors
- Prepared patient charts, pre-admissions and consent forms as necessary.
A/r Specialist
Receivable Outsourcing Inc.
Timonium, MD
05.2012 - 10.2013
- Operated computers programmed with accounting software to record, store and analyzed information
- Reconciled and noted and reported discrepancies found in records
- Complied with federal, state and company policies, procedures and regulations
- Accessed computerized financial information to answer general questions and give details on specific accounts
- Matched order forms with invoices and recorded necessary information
- Coded documents according to company procedures
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Office Manager
Dr Earl Kidwell
Baltimore, MD
04.2006 - 06.2012
- Managed Ophthalmology/Optometry Department with a variety of responsibilities
- This would include appointment scheduling, registered patients and distributed sample pharmaceutical as prescribed
- Skillfully developed departmental goals, objectives, and standards of performance, policies and procedures
- Recruited, hired, trained and coached on average of 5-10 new employees per year
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
- Completed MCR billing, payroll, AP, and AR and verified that proper procedures were followed
- Correctly coded and billed medical claims, completed appropriate claims paperwork, documentation and system entry
- Identified diagnoses and/or medical procedures to expand skills and knowledge
- Maintenance of medical charts and/or electronic medical records
- Verified patient(s) eligibility and claims status with insurance agencies
- Implemented office procedures, creating streamlined processes
- Resolved issues with departments regarding business office procedures
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
- Supervised administrative staff, driving front office operations and continuous workflow.
Education
Bachelor of Science in (B.S.) Health Care -
UNIVERSITY OF MARYLAND GLOBAL
Baltimore, MD12-2025
Certificate of Healthcare Management -
UNIVERSITY OF PHOENIX
Baltimore05-2017
High School Diploma -
JOPPATOWNE HIGH SCHOOL
Joppa, MD05-1997
Skills
- ICD-9/10 knowledge
- Software experience: Centricity, IDX, Medical MasterMind, Meditech, Cerner, Epic (2012,2016), Office Word/Excel/PowerPoint
- Excellent organizational skills
- Billing and collection procedures knowledge
- HCPCS Coding Guidelines systems
- Excellent team player and community builder
- Familiar with commercial and private insurance guidelines and procedures
- Ophthalmology/Optometry Experience
- Insurance Verification
- Medical Records
- Medical Scheduling
- Office Administration
- Accounting
- Patient Care
- Hospital Experience
- HIPAA
- Clerical Experience
- Medical Coding/Billing
- Medical Office Experience
- Medical Terminology
- Behavioral Health
- Accounts Receivable
- QuickBooks/Payroll
- Outdoor work
- Mentoring
- Management reporting
- Recruiting
- Contract Administration
- Policy Development /Facility Management
- Technical Support
- Workflow Planning
- Organizational Skills
Certification
- Driver's License
- First Aid Certification
- BLS Certification
Accomplishments
- NCADD-Tuerk Conference Unsung Hero Award 2024
Timeline
Office Manager/Community Outreach Liaison
Np On Call, LLC
02.2022 - Current
Lead Intake Coordinator
Anne Arundel Medical Center
01.2016 - 12.2023
Patient Service Coordinator
Medstar Medical Group
10.2013 - 07.2015
A/r Specialist
Receivable Outsourcing Inc.
05.2012 - 10.2013
Office Manager
Dr Earl Kidwell
04.2006 - 06.2012
Bachelor of Science in (B.S.) Health Care -
UNIVERSITY OF MARYLAND GLOBAL
Certificate of Healthcare Management -
UNIVERSITY OF PHOENIX
High School Diploma -
JOPPATOWNE HIGH SCHOOL
- Driver's License
- First Aid Certification
- BLS Certification
Similar Profiles
Nicholas WILMOTNicholas WILMOT
Co-Owner at NP Structures LLCCo-Owner at NP Structures LLC
Dean JaramilloDean Jaramillo
Warehouse Assistant at NP logistics LLCWarehouse Assistant at NP logistics LLC
Micah RattiganMicah Rattigan
Carpenter/Owner at NP Contracting, LLCCarpenter/Owner at NP Contracting, LLC