Rhonda Brown
Richlands,VA
Summary
Dynamic Medical Office Manager with a proven track record at Redbud Family Medicine, excelling in electronic health records and accounts receivable management. Recognized for enhancing operational efficiency through policy implementation and fostering a collaborative team environment. Committed to delivering exceptional patient data management and cultivating high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Office Manager
Redbud Family Medicine
Honaker, VA
11.2018 - Current
- Organized and maintained documents, files and records.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Established work procedures or schedules to organize daily work of administrative staff.
- Participated in budgeting activities for the practice by analyzing cost trends over time.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Pitched in to help with office tasks during busy periods and staff absences.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Recruited qualified candidates for open positions within the practice when necessary.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Resolved disputes between vendors providing services or products to the practice in a timely manner.
- Monitored office supplies to replenish needed inventory before depletion.
- Implemented an electronic health record system that streamlined workflow across departments.
- Trained new staff on office procedures, software programs and customer service protocols.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Managed staff scheduling and set patient scheduling policy.
- Supervised cleaning staff and coordinated equipment maintenance activities.
- Coordinated with insurance companies to verify coverage of services rendered.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed household errands and other essential duties.
Education
GED -
Richlands High School
Richlands05-1990
Skills
- Electronic health records
- Accounts receivable management
- Policy implementation
- Patient data management
- Time management
- Team leadership
Timeline
Medical Office Manager
Redbud Family Medicine
11.2018 - Current
GED -
Richlands High School
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