RHONDA BROWN
Lewisville
Summary
Committed employee with a history of meeting company and client needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
14
14
years of professional experience
Work History
Insurance Underwriter assistance
Aaa
Coppell
07.2024 - Current
- Evaluated insurance applications to assess risk and determine coverage eligibility.
- Analyzed financial information to establish appropriate premium rates for clients.
- Collaborated with agents to clarify underwriting guidelines and coverage terms.
- Reviewed policy provisions and exclusions to ensure compliance with regulations.
- Ensured compliance with all applicable laws, regulations, and guidelines related to insurance underwriting activities.
- Reviewed and evaluated customer's applications to determine eligibility for insurance coverage.
Loss Mitigation Specialist
New Rez
Coppell
07.2023 - 05.2024
- Reviewed loan documents to assess borrower eligibility for loss mitigation options.
- Communicated with borrowers to explain loss mitigation processes and options available.
- Collaborated with internal teams to resolve borrower inquiries and expedite processes.
- Educated borrowers on implications of foreclosure and benefits of loss mitigation strategies.
- Verified income of borrower and gathered credit information.
- Put together and sent out reinstatement and payoff quotes.
Home Solutions Specialist/Escrow Agent
Mr Cooper
Lewisville
03.2016 - 03.2023
- Responsible for effectively managing delinquent mortgage portfolio
- Contact clients , primarily by phone, to assess their current financial situation on solutions to avoid foreclosure
- Review terms of final modification agreement with borrower
- ran escrow analysis,explained escrow shortages and overages to clients ,work with county concerning homeowner taxes homestead exemption and delinquent taxes
Jr Underwriter/Fraud Investigator
JPMorgan Chase
Lewisville
07.2011 - 10.2015
- Examine overall loan documentation ensuring compliance, accuracy and completeness for various programs and investor guidelines ( FHAFannie Freddie VA and USDA )
- Review and analyze borrower documents to determine income and repayment ability, assess borrower hardship, analyze housing expenses, and determine proper loan resolution
- Conducted prompt and thorough investigations on referred files
- Input information regarding fraud investigations into detailed reports
Education
Sociology
Ashford University
High School Diploma -
Lewisville High School
Lewisville, TXSkills
- Mortgage loan servicing
- Underwriting
- Escrow
- Insurance
- Fraud
- Microsoft office
- Relationship building
- Analytical
- Multitasking
- Customer service
- Decision-making
- Insurance underwriting
- Loss mitigation strategies
- Documentation review
- Strong interpersonal skills
- Multi-tasking
- Premiums calculation
- Policy renewals
Licenses
- P&C Insurance license ( TX,MO, MS LA and AR
- Texas All Lines Insurance Adjuster License
Timeline
Insurance Underwriter assistance
Aaa
07.2024 - Current
Loss Mitigation Specialist
New Rez
07.2023 - 05.2024
Home Solutions Specialist/Escrow Agent
Mr Cooper
03.2016 - 03.2023
Jr Underwriter/Fraud Investigator
JPMorgan Chase
07.2011 - 10.2015
Sociology
Ashford University
High School Diploma -
Lewisville High School
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