Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Software
References
Timeline
Generic

Rhonda Cade

Schenectady,NY

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized, attentive to detail and vigilant in achieving safety and implementation of Joint Commission standards. Focused on successful team and moral building. Committed high performer, passionate for the health of the community and the organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor of Operations

Ellis Hospital
11.2022 - Current
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Train office staff regarding policies

Clerical Coordinator - Primary Care Plus

Ellis Medicine
05.2018 - 09.2022
  • Scheduled patients for COVID unit, walk in-sick visit, liaison between Family Health Center and Primary Care Plus for COVID overflow appointments
  • Trained new clerical staff, scheduled patients for outpatient testing eg. ultrasounds, MRI, CT and PET scans
  • Set up virtual sick visits appointments, effectively supported 5 providers with daily checking in and out
  • Communicated efficiently with outpatient and inpatient provider offices to ensure patient satisfaction and compliance with standards.

CLERICAL COORDINATOR - Family Health Center

Ellis Hospital
06.2015 - 03.2018
  • Streamlined administrative processes by implementing efficient filing and organizational systems.
  • Coordinated Suboxone clinic, Infectious Disease, OB IUD clinics and Pediatric Specialty clinics.
  • Improved customer satisfaction with timely responses to inquiries and proactive issue resolution.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Coordinated and scheduled patient appointments.
  • Utilized office management software to record and track customer information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted. Reviewed files, records and other documents to obtain information to respond to requests.

Education

High School Diploma -

Mount Pleasant High School
Schenectady, NY
1987

Skills

  • Office Management
  • Operations Management
  • Performance Improvement
  • Staff Development and Training

Accomplishments

  • WOW award recipient for exceptional employee, Ellis Hospital, 2012
  • Dedicated to care key for life award, Silver Haven Nursing Home, 1992
  • Community outreach City Mission Family Life Center, 1998-2003
  • Consecration Temple Church Out reach Women's Family Life Center reach, 2003-2008
  • Nursing Home visitation, help with transportation for senior activities, 2003-2008
  • Community Christmas Caroling, 2010-2012
  • Higher Hope Church out reach, served holidays meals purchased and delivered care packages to seniors. Assisted with food and clothing distribution, Holly Manor, 2021-2022
  • Higher Hope Church Community Harvest Festival served the community food, clothing, children's activities and personal care needs. Assisted church nursing president with community assessments eg. blood pressure, temperature checks, hand hygiene and personal hygiene education, 2022-2023
  • Higher Hope Church, support homeless community eg. food, clothing and shelter arrangements.
  • Annual Toys for TOTS distribution, 2014-current
  • Higher Hope Church, serve and prepare Christmas meals for the youth and congregation 2014-Current.

Certification

  • Certified Nurses Aide, BLS, EKG, Phlebotomy, Emergency Room Preceptor, Lead Emergency Room Technician
  • Trained to lead Emergency room technicians during obstetrics emergencies to support physicians
  • Point of care testing, scheduling, ordering of supplies
  • Responded to all emergency codes
  • Set up for all trauma codes
  • Received calls from dispatch for all emergency and communicated with physician and RN
  • Certified in ortho glass casting/splinting, crutch set up and patient education supported MD and RN in conscious sedation, suture set-up, ICU monitor technician.

Affiliations

  • Attending church and bible studies weekly. Community work. My desire is to achieve my dream of my Madeline project to serve the community. The homeless, drug addicted, mental illness of all ages.. I will be able to go into the community with a van and give away soup, clothing for all seasons, Personal hygiene, care packages. Information available for shelter, and being a resource for the community. Offering a high level of interest for the community that involves close associations for a positive solution. Being involved in the need for people for getting back on there feet with resources of help that is needed.

Software

Sorian Financials, Cerner, HIM Production, MS Office, Excel

References

References available upon request.

Timeline

Supervisor of Operations

Ellis Hospital
11.2022 - Current

Clerical Coordinator - Primary Care Plus

Ellis Medicine
05.2018 - 09.2022

CLERICAL COORDINATOR - Family Health Center

Ellis Hospital
06.2015 - 03.2018

High School Diploma -

Mount Pleasant High School

Similar Profiles

CREATE PROFILE
Rhonda Cade