Rhonda Canfield
Spring
Summary
Adept at enhancing customer satisfaction and streamlining service processes, I leveraged my expertise in vehicle diagnostics and customer relations at Mercedes Benz of The Woodlands to significantly improve service efficiency. My strong organizational skills and ability to manage accounts receivable/payable have consistently driven positive outcomes, demonstrating a commitment to excellence and a knack for fostering lasting client relationships.
Professional automotive industry specialist with extensive knowledge in vehicle maintenance and customer service. Proven track record in diagnosing issues, coordinating with technicians, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environment.
Driven professional with background in high-volume automotive service environment, seeking to transition into new field. Developed strong communication, problem-solving, and customer service skills, ensuring client satisfaction and efficient service delivery. Eager to apply these transferable skills to contribute effectively in new setting.
Offering customer-centric approach and motivated attitude to thrive in fast-paced automotive service environment. Brings ability to quickly grasp technical details and strong problem-solving skills to address customer concerns effectively. Ready to use and develop communication and organizational skills in [Desired Position] role.
Automotive professional with significant expertise in service advisory roles, known for high standards and results-driven approach. Proficient in diagnosing customer vehicle issues and coordinating repair services to ensure optimal performance. Emphasizes team collaboration and adaptability, ensuring reliability and flexibility in dynamic work environment.
Knowledgeable [Desired Position] with comprehensive background in automotive service advisory roles. Proven ability to streamline service processes and enhance customer satisfaction through effective communication and problem-solving. Consistently demonstrated expertise in diagnosing vehicle issues and coordinating repair schedules efficiently.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Energetic and customer-focused professional with talent for building rapport and understanding client needs. Possesses in-depth knowledge of automotive systems and service processes, along with strong communication and organizational skills. Committed to enhancing customer satisfaction and driving service excellence.
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Automotive Service Advisor/admin
Mercedes Benz of The Woodlands
06.2015 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Automotive Business Develpment Center
Walters Automotive Group
10.2007 - 05.2015
- Maintained proper documentation of each completed project, including client information, materials used, and job specifications.
- Assisted in growing the company''s clientele base through positive word-of-mouth referrals from satisfied customers.
- Boosted repeat business rates by cultivating strong relationships with clients through excellent communication skills and friendly service.
- Met challenging timelines consistently by efficiently managing multiple projects simultaneously without compromising quality standards.
- Streamlined workflow efficiency, organizing tools and materials for quick access during projects.
- Contributed to a positive workplace environment through effective communication with team members, fostering collaboration and teamwork.
- Collaborated with team members to complete large-scale fleet projects in a timely manner, ensuring client deadlines were met.
- Maintained inventory levels for essential supplies, ensuring all necessary materials were available for each project without delay.
- Provided exceptional customer service throughout the entire process from initial consultation to post-installation followups.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Accepted and processed payments for services.
- Met or exceeded company-defined quality and production goals.
- Documented all service records and customer information to foster accuracy.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
Service Advisor
Fritts Ford
05.2003 - 10.2007
Accounts Receivable /Payable - Small Claims Court
Toyota of Riverside
11.2000 - 05.2003
- Reduced outstanding receivables with diligent follow-up and effective communication.
- Contributed to process improvement initiatives within the finance department, identifying areas for potential optimization and implementing appropriate changes.
- Established strong relationships with vendors, negotiating favorable payment terms that benefited the company''s cash flow position.
- Monitored aging reports regularly, identifying delinquent accounts requiring prompt attention or escalation as needed.
- Rectified discrepancies in financial records through thorough research and analysis, ensuring data integrity.
- Trained new staff members on accounts receivable/payable procedures, fostering a collaborative work environment while ensuring adherence to best practices.
- Streamlined invoice processing for enhanced financial accuracy and quicker payments.
- Assisted in budget preparation, ensuring proper allocation of resources across departments.
- Enhanced financial reporting by maintaining accurate records of all transactions and reconciliations.
- Provided support during audits, compiling necessary documentation and offering clear explanations regarding account-related inquiries.
- Improved cash flow by efficiently managing accounts receivable and payable processes.
- Collaborated with finance team to implement cost-saving measures, resulting in reduced expenses.
- Liaised with sales and customer service teams to resolve billing issues promptly, ensuring prompt payment and maintaining positive client relationships.
- Optimized workflow by creating efficient filing systems for both physical and digital documents related to accounts receivable/payable activities.
- Maintained high levels of confidentiality when handling sensitive financial data, protecting both client information and company assets from unauthorized access or misuse.
- Developed customized reports using accounting software, delivering key insights into company finances to support decision-making processes.
- Conducted timely bank deposits, improving cash availability for company operations.
- Minimized late fees by consistently adhering to payment schedules and promptly addressing any issues or delays.
- Facilitated interdepartmental communication to resolve invoicing disputes or discrepancies efficiently and professionally.
- Implemented credit management policies that safeguarded the company from potential financial risks associated with non-payment or delayed payments.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Utilized financial software to prepare consolidated financial statements.
- Supported financial director with special projects and additional job duties.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Education
High School Diploma -
Ramona High School
Riverside, CA06-1990
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Service advising
- Repair recommendations
- Organization
- Follow-up skills
- Warranty processing
- Documentation
- Estimating costs
- Parts ordering
- Vehicle inspection
- Service writing
- Vehicle diagnostics
- Work order management
- Appointment scheduling
- Customer education
- Diagnostic tools
- Labor estimation
- Preventative maintenance
- Automotive terminology
- Listening skills
- Attention to detail
- Documentation and reporting
- Service estimates
- Customer relationship management
- Service order flow
- Customer service
- Customer retention
- Service scheduling
- Quality control
- Performance goals
- Records management
- Repairs scheduling
- Strong work ethic
- CRM software
- Client rapport
- Vehicle assessment
- Team collaboration
- Price quoting
- Data entry
- Complaint resolution
- Progress reporting
- Tech-Savvy
- Process improvements
- Account management
- Cost estimation
- Data processing
- Handling customer complaints
- Computer skills
- Excellent communication
- Quality inspection
- Conflict resolution
- Multitasking and organization
- Records oversight
- Staff education and training
- Workflow management
- Order fulfillment
- Work order interpretation
- Call center operations
- Records maintenance
- Mechanical aptitude
- Service recommendations
- Clerical support
- Warranty claims process management
- Customer consulting
- Maintenance reporting
- Program follow-up and assessment
- Bill preparation
- Point-of-sale system
- Preventive maintenance coordination
- Reporting and documentation
- Team player
- Valid Driver's license
- Problem-solving
- Service sales
- Inspecting vehicles
- Service schedule coordination
- Decision-making
- Maintenance and repairs
- Hardworking and dedicated
- Work orders and documentation
- Scheduled services
- Scheduled maintenance
- Expectations management
- Basic mathematics
Awards
June 2004
Ford Motor Company
Master certified training certificate for service advising.
Timeline
Automotive Service Advisor/admin
Mercedes Benz of The Woodlands
06.2015 - Current
Automotive Business Develpment Center
Walters Automotive Group
10.2007 - 05.2015
Service Advisor
Fritts Ford
05.2003 - 10.2007
Accounts Receivable /Payable - Small Claims Court
Toyota of Riverside
11.2000 - 05.2003
High School Diploma -
Ramona High School
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