Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Carson

customer service
College Park,GA

Summary

Dedicated to exceeding technicians expectations by verifying satisfactory resolutions for every trouble shooting issue with Skills of maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. I'm a Skilled Tech op with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of CSG, ITG, Provisioning ,Einstein 360 Watch tower and XPG CDV System, along with ESD purging System. Having 8 years of experience offering outstanding support to technician of various levels and with a exceptional skills and knowledge in trouble shooting issue with equipment. Working with customers and technicians to identify and deploy solutions boosting systems performance by thoroughly evaluating and correcting different equipment's. A very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Technical Support Technician

Comcast, Xfinity
11.2015 - Current
  • Activated accounts for clients interested in new services.
  • Analyzed cable boxes and modem issues to identify troubleshooting methods needed for quick remediation.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Answered all incoming calls from residential and small business customers on package campaign and cable equipment and internet modem products.
  • Activated accounts for clients interested in new services

Education

Some College (No Degree) - Human Development And Family Studies

Grand Canyon University
Phoenix, AZ

High School Diploma -

Suncoast Community High School
Riviera Beach, FL
06.1979

Skills

  • Troubleshooting Network Issues
  • Analytical and Methodical
  • Help Desk Support
  • Switches and Routers
  • Collaborative Team Player
  • Critical Thinking
  • System Performance Assessment
  • Friendly and Patient
  • CISCO Installations
  • Incoming Call Management
  • Customer Accounts Management
  • Online Chat Support
  • Fixing Malfunctions
  • Responding to Technical Questions
  • Configuring Devices

Timeline

Technical Support Technician

Comcast, Xfinity
11.2015 - Current

Some College (No Degree) - Human Development And Family Studies

Grand Canyon University

High School Diploma -

Suncoast Community High School
Rhonda Carsoncustomer service