Dedicated to exceeding technicians expectations by verifying satisfactory resolutions for every trouble shooting issue with Skills of maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. I'm a Skilled Tech op with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of CSG, ITG, Provisioning ,Einstein 360 Watch tower and XPG CDV System, along with ESD purging System. Having 8 years of experience offering outstanding support to technician of various levels and with a exceptional skills and knowledge in trouble shooting issue with equipment. Working with customers and technicians to identify and deploy solutions boosting systems performance by thoroughly evaluating and correcting different equipment's. A very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.