Rhonda Cates
Lufkin,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Motivated individual with 40 years experience in the medical field and customer service industry. Very personable and willing to learn anything you put in front of me.
Overview
36
36
years of professional experience
Work History
Sterile Processing Technician
CHI St. Luke's Hospital
03.2023 - Current
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Night job
Optician
The Center For Sight
09.2020 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Traveled to the Livingston office weekly
Lead Optician
Charles Wilson VA Clinic
06.2018 - 04.2020
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Assisted customers in selecting frames that complemented their facial features and personal style preferences, resulting in increased customer satisfaction.
- Implemented marketing initiatives to promote new products and services, contributing to increased revenue.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Verified and updated patient records promptly to guarantee accurate prescription information.
Optician
Nacogdoches Eye Associates
07.2017 - 06.2018
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Lead Optician
East Texas Eye Associates
10.1987 - 07.2017
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Streamlined the process for eyewear selection, ensuring a smooth and efficient experience for clients.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
Education
High School Diploma -
Lufkin High School
Lufkin, TX05.1984
Skills
- Instrument Sterilization
- Computerized Tracking
- Case Cart Assembly
- Sterilization Procedures
- Equipment Monitoring
- Ordering Supplies
- Team Collaboration
- Time Management
- Adaptability
- Continuous Learning
- Attention to Detail
- Customer Service
- Record Keeping
- Problem Solving
- Inventory Management
- Work Planning and Prioritization
Timeline
Sterile Processing Technician
CHI St. Luke's Hospital
03.2023 - Current
Optician
The Center For Sight
09.2020 - Current
Lead Optician
Charles Wilson VA Clinic
06.2018 - 04.2020
Optician
Nacogdoches Eye Associates
07.2017 - 06.2018
Lead Optician
East Texas Eye Associates
10.1987 - 07.2017
High School Diploma -
Lufkin High School
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