Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Cerda

Snyder,TX

Summary

I have enjoyed being apart of customer services since i was 16 years old. Have learned something from every manager that has been my supervisor and or district manager. I enjoy the fast pace environment of convenience stores/ truck stops.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Cefco
03.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Shift Supervisor

Eagles Landing
04.2022 - 03.2023
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Customer Service Representative

Tri-w Cleaners
01.2013 - 04.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Computerized Accounting - Accounting

Western Texas College
Snyder, TX
05.1999

Skills

  • Loss Prevention
  • Department Oversight
  • Records Management
  • Operations Oversight
  • Customer Relations
  • Customer experience
  • Store Opening and Closing
  • Customer Service
  • Staff Supervision
  • Order Management

Timeline

Assistant Store Manager

Cefco
03.2023 - Current

Shift Supervisor

Eagles Landing
04.2022 - 03.2023

Customer Service Representative

Tri-w Cleaners
01.2013 - 04.2022

Computerized Accounting - Accounting

Western Texas College

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Rhonda Cerda