Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Chandler

Powell,OH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

37
37
years of professional experience

Work History

Assistant Store Manager of Operations

Pacas, Inc.
09.2022 - Current
  • Assisted with the opening of the Company's first brick and mortar store.
  • Developed inventory and return tracking systems. Return tracking included returns from the Company's on-line store.
  • Developed system for fulfilling on-line orders in-store.
  • Developed and implemented policies and procedures for the Company.
  • Handled all lead and Sales Associate new-hire orientation and training.
  • Responsible for setting up POS and all other technology.
  • Drove incremental sales by development of strategic marketing campaigns.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Used metrics to determine specific merchandise focus.
  • Ordering of all merchandise.

Customer Service Manager

Public Lands
08.2021 - 09.2022
  • Assisted with the set-up of the new store at Polaris
  • Duties include training and ongoing coaching of Cashiers and Customer Service Specialists, placing the highest priority on customer engagement and providing the best customer service, educating customers on the benefits of our loyalty program and credit card, analyze customer survey results to look for areas of opportunity, recommend schedule changes to support peak traffic times, opening and closing cash office duties, oversight of Curbside and In-Store order pick-ups, assist with BOPIS & SFS orders when needed.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.

Owner

Chandler Insurance Agency, Inc.
12.1988 - 04.2022
  • Analyzed sales performance and customer and client account satisfaction data to evaluate and improve operations, target current business conditions and forecast needs through market research surveys
  • Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
  • Optimized team hiring, training and performance
  • Maintained knowledge of what our direct competitors were offering job candidates to remain competitive in the Preneed Insurance Market
  • Expanded job requirements to be more inclusive by considering transferable skills, not sales experience alone.

Clerk

Ohio Funeral Directors Association
06.1986 - 11.1988
  • Data entry and assisted Ohio funeral homes with the Preneed Trust.

Education

Business/Insurance/Statisitics -

The Ohio State University
Columbus, OH
1986

HS Diploma -

Westerville South High School
Westerville, OH
07.1983

Skills

  • Team oversight
  • Scheduling
  • Product Branding
  • Budget Development & Business Planning
  • Staff & Sales Team Management
  • Verbal & Written Communication
  • Marketing
  • Client Service
  • Business Administration
  • Extensive use of MS Excel & Word
  • Time Management
  • Goals and Performance
  • Special Assignments
  • Workflow Schedules
  • Resolving Operational Issues
  • Staff Management
  • POS Systems Operations
  • Staff Supervision
  • Sales Strategies
  • Strategic Planning
  • Sales and Marketing
  • Order Management
  • Staff Scheduling
  • Hiring and Training
  • Attention to Detail
  • Inventory Accuracy
  • Customer Service Management
  • Work Planning and Prioritization
  • Customer Experience
  • Store Opening and Closing
  • New Hire Training
  • Coaching and Mentoring
  • Inventory Tracking and Management

Timeline

Assistant Store Manager of Operations

Pacas, Inc.
09.2022 - Current

Customer Service Manager

Public Lands
08.2021 - 09.2022

Owner

Chandler Insurance Agency, Inc.
12.1988 - 04.2022

Clerk

Ohio Funeral Directors Association
06.1986 - 11.1988

Business/Insurance/Statisitics -

The Ohio State University

HS Diploma -

Westerville South High School

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Rhonda Chandler