Rhonda Clanton
Mobile,Alabama
Summary
Dedicated and diligent employee driven by a strong work ethic, consistently delivering exceptional results. Seeking a full-time career that offers opportunities for personal and professional development. Leveraging extensive expertise in planning, organizing, self-motivation, problem-solving, and effective communication. Proven track record of success, eager to contribute skills to the growth and success of an organization.
Overview
16
16
years of professional experience
Work History
Independent Claims Adjuster
Quality Assurance Claims
2022.09 - Current
- Maintained thorough documentation of claim files including notes, evaluations, and decision-making procedures
- Managed approximately 40 incoming/outgoing calls, emails, and faxes per day from insureds, contractors, and vendors.
- Entered concise document summaries into claim system notes
- Investigate, review, determine, and verify basic and occasionally moderately complex coverage/policy information.
- Reviewed, evaluated, and submitted potential underwriting referral actions
- Handles ALE claims on an as-needed basis
- Handles contents inventories and basic and occasionally moderately complex pricing analysis and prepares claims reports
- Successfully negotiates and resolves claims in accordance with the established best practices of the business unit.
- Enhanced understanding of different regional construction styles and the corresponding methods for repairs
- Managed non-weather claims efficiently.
- Increased client satisfaction by efficiently resolving insurance claims disputes and providing timely updates.
- Collaborated with other adjusters, maintaining clear communication to expedite claim resolutions.
CEO/Logistics Coordinator
On Time Transport Service
2017.10 - Current
- Dealt directly with shippers/receivers as well as brokers in coordinating loads
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
- Tasks include, AP/AR, creating invoices through QuickBooks, managing deposits and cashflow
- Managed all areas of compliance according to the FMSCA standards
- Prepared for safety audits, schedule maintenance, manage drivers and payroll.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
1st Class Pipefitter Work Lead/Manufacturing Analyst
Ingalls Shipbuilding
2012.06 - 2021.08
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Threaded pipes using piping machines.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Promoted safe work environment by adhering to company safety policies and procedures at all times during pipefitting operations.
- Accomplished multiple tasks within established timeframes.
- Worked as direct support to Superintendent and General Superintendent ensuring that each area of job was scheduled properly and had all needed material.
- Specialized in time management, data analyzing to foresee potential delays for job.
- Worked closely with engineering and design to ensure pipe could be installed per drawing.
Contracts Manager
DRC Emergency Services, LLC
2008.05 - 2012.06
- Manage contracts for a multi-billion-dollar disaster relief company, supplier negotiation, negotiating contract terms and conditions, supplier management and collaboration with internal city departments
- Managed the contract database for 200 plus contracts
- Duties included contract development, administration, tracking and analysis, insurance and bonding, as well as communication of supplier performance and contract compliance
- Maintained the business licenses and contractors’ licenses for the company and insured renewals were completed each year
- Assisted HR manager: kept up with hourly employee’s times, created new employee files and handled new employee paperwork
- Acted as equipment manager and maintained logs for USDOT
- Maintained Mobile County tag renewals for company vehicles yearly.
- Established strong relationships with external partners, fostering trust and collaboration on future contractual engagements.
- Negotiated favorable contract terms for clients, resulting in cost savings and risk reduction.
- Contributed to the development of proposal responses for new business opportunities, incorporating innovative contracting solutions that provided a competitive edge.
Education
Bachelor of Science - Business Administration, Leadership and Management
Capella University
Minneapolis, MN12.2016
Skills
- Liability Analysis
- Claims Investigation
- Technical knowledge
- Damage Assessment
- Policy Interpretation
- Insurance policy coverage knowledge
- Highly motivated
- Insurance law
- Property Evaluation
- Accounts receivables and payables
- MS Word, Excel and PowerPoint
- QuickBooks
- Management experience
- Insurance and Bonding
- Preparing bank deposits
- Ability to work well with others, strong organizational skills
- Strong communication, problem-solving, interpersonal and customer service skills
- Payroll, some compensation knowledge including compliance with state and federal laws
- Strong written and verbal communication; excellent service skill set
- Claims Processing
References
Available Upon Request
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- State Farm Property Certified
- State Farm Auto Certified
- State Farm Estimatics Certified
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementTimeline
Independent Claims Adjuster
Quality Assurance Claims
2022.09 - Current
CEO/Logistics Coordinator
On Time Transport Service
2017.10 - Current
1st Class Pipefitter Work Lead/Manufacturing Analyst
Ingalls Shipbuilding
2012.06 - 2021.08
Contracts Manager
DRC Emergency Services, LLC
2008.05 - 2012.06
Bachelor of Science - Business Administration, Leadership and Management
Capella University
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