Rhonda Cooper
Washington,WV
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
27
27
years of professional experience
Work History
Advertising Sales Representative/Manager of Operations
Mid Ohio Valley Bulletin Board
07.1996 - 06.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Parkersburg South High School
Parkersburg, WV05.1985
Skills
- Time Management
- Exceptional Multitasking Skills
- Special Assignments
- Operational Processes
- Excellent Communication Skills
- Customer Transactions
- Accounting Records
- Goals and Performance
- Negotiations Expert and Strong Deal Closer
- Information Updates
- Customer Service and Assistance
- Recruiting and Hiring
- Marketing Strategies
- Continuous Improvements
- Coaching and Mentoring
Timeline
Advertising Sales Representative/Manager of Operations
Mid Ohio Valley Bulletin Board
07.1996 - 06.2023
High School Diploma -
Parkersburg South High School
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