Patient Access Representative
Christus Health
09.2025 - Current
- Coordinated registration process to enhance operational efficiency.
- Ensured accurate collection of patient information and insurance details for billing purposes.
- Assisted patients in navigating healthcare services, improving overall patient experience.
- Collaborated with clinical staff to streamline communication and optimize workflow efficiency.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.