Rhonda Copley

• Served as an essential point of contact between clients and internal teams, facilitating clear communication channels that expedited project timelines.
• Streamlined internal processes through improved communication with team members, increasing efficiency across departments.
• Supported account management team during peak periods by stepping in as needed, demonstrating flexibility and adaptability under pressure.
• .Mentored new hires within the department, sharing best practices related to account management tasks.
• Participated in networking events, representing the company professionally and effectively engaging potential clients.
• Evaluated account performance metrics regularly, identifying areas of improvement and implementing action plans accordingly.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

▪ Reconciled invoices for several different Vendors through SAP Concur, Quick Books, SharePoint and Sales force while cross referencing Customer Contracts and other data bases.

▪ Cross referenced what invoices were paid out from Quick books and entered data into SAP

▪ Pulled customized analytics from SAP Concur, to auto populate for counterparts.

▪ Main contact for resolving customer service issues, such as billing discrepancies, short pays and contract clarification.

▪ Created and maintained spreadsheet for tracking customer issues and resolution for reporting purposes.

▪ Followed multiple projects for Parker, Honeywell, Moog, UTAS and Raytheon, through internal processes.

▪ Lead Kaizen for Senior Project manager, while he was on Holiday. Drove results exceeding $100K.

▪ Cross referenced Purchase Orders with Contracts to ensure accurate billing for AP and AR department.

▪ Utilized Supply chain, HASP (SAP), IFS to enter contract negotiation, internal maintenance and discover over $200k in short pays.

▪ Proposed and drove a new Approval process for Executives.

▪ Worked side by side with Senior Program Manager on problem solving and driving results.

▪ Worked side by side with the Operation Manager as a written communication liaison.

▪ Completed monthly Accounts receivable and Accounts Payable.

▪ Worked with customers on status reporting (BI Launch pad), billing.

▪ Obtaining commercial approvals from Finance, OU Executives, VP & C level Executives.

▪ Enforcing policy compliance and process adherence ▪ Validation of deal artifacts

▪ Scheduling and facilitation of commercial review calls (coordinating with Execs)

▪ Processing New Business Investment requests and other types of requests ▪ Maintained and developed in-depth knowledge of company policies related to Deal Management activities. Audits reflected my performance regarding the policies and best practices I enforced. ▪ Organized and assisted in successful delivery of contracts with Delta, Bill & Melinda Gates Foundation, Starbucks, Facebook, eBay, Amazon and several others. ▪ Tracked, requested and posted official delegations for internal deal approvals, for compliance purpose. ▪ Collaborated with other Deal Management teams i.e., Direct Contracts, NA Service Line Deal Desk, Finance, & Closeout Desk. To resolve low-level issues before they became high level issues. Also, worked with Sales, Delivery, and Project Managers.

▪ Subject matter expert for Executives and all users to provide personalized assistance throughout the commercial approval process.

▪ Ability to respond actively and with understanding to both Avanade and customer needs regarding business processes and policies.

▪ Well-organized and task detail-oriented self-motivator with the ability to locate information quickly, and escalate issues proactively to ensure success.

▪ Self-starter who has a positive attitude toward dealing with deadlines and under pressure situations. ▪ Thrived in independent management structure and team environment, where high standards were maintained.

▪ Strong customer-focus ability to take critical feedback from various groups, for personal growth.

▪ Able to juggle multiple assignments at various stages and work under time constraints, for completion levels of importance and re-prioritize focus as necessary.

▪ Proficiency with CRM, Excel, Word, PowerPoint, and Outlook.

▪ Super user for Dynamic CRM and SharePoint to effectively guide the Deal Review process.

▪ On boarding liaison for new hires at Best Buy Campus.

▪ Forecasted budgeted hours for 200 to 300 employees, averaged 2% or less variance.

▪ Maintained purchase orders for contracted employees.

▪ Maintained Best Buy Book of Business. Employee contact information, Pay level, job title, etc.

▪ Trained and transitioned into FTE as West OU Deal Review Lead.