Rhonda Cox
Grand Cane,LA
Summary
Knowledgeable PACS Administrator with a proven track record at Musculoskeletal Institute Of Louisiana, enhancing radiology department efficiency by optimizing PACS processes and fostering team collaboration. Well experienced in system troubleshooting and patient care seeking a position that offers professional challenges utilizing these skills.
Overview
20
20
years of professional experience
Work History
PACS Administrator
Musculoskeletal Institute Of Louisiana
01.2005 - Current
- Promoted a culture of continuous improvement within the radiology department by regularly evaluating and recommending enhancements to current PACS processes and protocols.
- Led training sessions for radiologists, technologists, and hospital staff on proper usage of PACS systems to enhance user proficiency.
- Coordinated with cross-functional teams during facility expansions or renovations to ensure minimal disruption to PACS services during construction phases.
- Contributed to departmental meetings and initiatives by providing expert guidance on PACS-related topics.
- Ensured seamless integration of new medical imaging technologies into the existing PACS infrastructure to support clinical needs.
- Collaborated with IT teams to implement necessary security measures, safeguarding sensitive patient information from unauthorized access.
- Conducted regular audits of patient data to maintain accuracy and integrity within the PACS database.
- Increased radiology department productivity through proactive maintenance of PACS hardware and software components.
- Enhanced overall system performance by monitoring and troubleshooting issues with PACS applications, servers, and networks.
Clinic Office Manager
Musculoskeletal Institute Of Louisiana
09.2017 - 12.2021
- Oversaw facility maintenance to ensure cleanliness, safety, and compliance with relevant regulations at all times.
- Established a robust system of performance metrics and regular reporting to track clinic progress and make data-driven decisions.
- Coordinated community outreach programs to increase awareness of available services and drive new patient acquisition.
- Streamlined appointment booking procedures for better time management among medical professionals and improved overall clinic efficiency.
- Developed in-depth knowledge of insurance policies to assist patients in understanding coverage options and navigating billing processes more efficiently.
- Improved patient satisfaction by streamlining front office operations and enhancing communication between staff and patients.
- Created an inclusive workplace culture where diversity was valued leading to improved employee engagement rates among staff members from various backgrounds.
- Negotiated with vendors and suppliers to secure cost-effective contracts for essential equipment and services, contributing to overall financial stability for the clinic.
- Ensured adherence to HIPAA guidelines regarding patient privacy by training employees on best practices for handling sensitive information securely.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Radiology Manager
Musculoskeletal Institute Of Louisiana
06.2005 - 12.2021
- Directed and motivated team of 10 Technologists to deliver high-quality patient care.
- Oversaw daily operations of the Radiology Department, delegating tasks efficiently among team members for smooth workflow management.
- Maintained a strong professional network within the radiology community, attending conferences and workshops to stay current on industry trends and best practices.
- Reduced patient wait times by optimizing appointment scheduling and coordinating with referring physicians.
- Improved patient satisfaction by streamlining radiology processes and implementing efficient scheduling systems.
- Wrote, implemented and managed all radiology policies.
- Implemented quality assurance protocols to maintain the highest levels of accuracy in all imaging procedures.
- Ensured compliance with industry standards, maintaining accreditation through regular audits and updates to policies and procedures.
- Established clear expectations for Radiology Department employees to facilitate adherence to established protocols and ensure consistent service delivery across all shifts.
- Assisted in the selection of new radiology equipment, maximizing efficiency while staying within budgetary constraints.
- Increased staff morale through team-building initiatives, fostering a positive work environment focused on collaboration and professional growth.
- Collaborated with IT specialists to develop electronic medical record systems specific to radiology needs, increasing data accessibility across multiple departments.
- Served as a liaison between the Radiology Department and hospital administration, effectively communicating departmental needs while advocating for necessary resources and support.
- Promoted patient safety by monitoring radiation exposure levels during diagnostic imaging procedures.
- Facilitated effective communication between radiology staff, patients, and other healthcare professionals.
- Managed radiology equipment maintenance, ensuring timely repairs and minimal downtime for optimal department efficiency.
- Evaluated employee performance regularly, offering constructive feedback and addressing any areas needing improvement promptly.
- Performed radiographic imaging procedures according to established protocols.
- Prepared and positioned patients for imaging procedures.
- Explained imaging procedures to patients, offering comfort and assistance.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Instructed patients on proper positioning for imaging.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Participated in continuing education programs related to radiology.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Trained and supervised new radiologic technologists.
- Operated radiologic equipment to obtain images of body structures.
- Communicated test results to physicians and other healthcare professionals.
Education
High School Diploma -
LSU School of Radiologic Technologists
Shreveport, LA05.1994
Skills
- System Troubleshooting
- Training and support
- Workflow Optimization
- Hardware maintenance
- PACS Management
- Image Archiving
- DICOM Protocol
- Attention to Detail
- Patient Care
- Team Collaboration
- HIPAA Compliance
- Caring and Compassionate
- Patient Safety
- Customer service expertise
- Patient Education
- Patient confidentiality
- Radiation Safety Protocols
- Patient support
- Appointment Scheduling
- Quality Control
- Diagnostic Imaging
- Equipment management
- File and Record Management
- Physician assistance
- EMR / EHR
Affiliations
- Certified through American Registry of Radiologic Technologists
- Licensed with Louisiana State Radiologist Technology
- Member of American Society of Radiologic Technologists
Timeline
Clinic Office Manager
Musculoskeletal Institute Of Louisiana
09.2017 - 12.2021
Radiology Manager
Musculoskeletal Institute Of Louisiana
06.2005 - 12.2021
PACS Administrator
Musculoskeletal Institute Of Louisiana
01.2005 - Current
High School Diploma -
LSU School of Radiologic Technologists
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