Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Cruz

Queens,NY

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Brooklyn Medical
Brooklyn , NY
01.2025 - Current
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Responded to customer inquiries via phone, email, and in person.
  • Handled sensitive information in a confidential manner.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Explained policies and procedures to visitors.
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Verified insurance eligibility, benefits, and patient liabilities for defined services.
  • Updated patient information on computer system to maintain billing accuracy.
  • Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.

Receptionist

NMCRA Connector Realty
Queens
09.2022 - 12.2024
  • Scheduled appointments for clients, customers, and other visitors.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Front Desk Receptionist

Capital claims
Queens, NY
08.2019 - 06.2023
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Greeted customers warmly and made them feel welcome.
  • Responded to customer inquiries via phone, email, and in person.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Managed multi-line telephone system, directing calls to appropriate departments.

Education

High School Diploma -

North Georgetown Secondary
Guyana
06-1997

Skills

  • Customer service
  • Appointment scheduling
  • Client intake
  • Insurance verification
  • Time management
  • Appointment confirmation
  • Scheduling appointments
  • Filing
  • Confidential information handling
  • Multi-line phone management

Timeline

Front Desk Receptionist

Brooklyn Medical
01.2025 - Current

Receptionist

NMCRA Connector Realty
09.2022 - 12.2024

Front Desk Receptionist

Capital claims
08.2019 - 06.2023

High School Diploma -

North Georgetown Secondary

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