Rhonda Daniels

• Conduct health care interviews with respondents in their homes or businesses to collaborate on longitudinal evaluation for public health study.
• Successful at gaining cooperation for two-year participation in medical expenditure panel study.
• Tracked daily activities using provided software applications or mobile devices.
• Checked contact information from research subjects for accuracy and implemented into company's computer system.
• Contacted consumers from prepared list to conduct interviews to obtain information.
• Demonstrated strong organizational skills when planning routes for field visits.
• Established rapport with survey participants by providing professional customer service.
• Conducted structured interviews and recorded audio.
• Attended regular meetings with project manager to review progress on assignments.
• Reviewed data obtained from interview for completeness and accuracy.
• Used computers or specified forms to compile, record and code results or data from interview or survey.

• Manage incoming calls for dedicated employer – FedEx Pilots on dedicated line
• Maintained excellent customer service through enrollment, authorizations, and claims inquiries.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Answered inbound calls, chats and emails to facilitate customer service.
• Developed strong customer relationships to encourage repeat business.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Planned and completed group projects, working smoothly with others.

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• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Maintained detailed records of customer interactions, transactions and comments for future reference.

• Promote products and company services to enhance customer service
• Assist customers with cable/internet service, troubleshoot and dispatch service technicians when appropriate
• Conduct credit adjustments and assist customers with billing concerns.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Resolved customer complaints or answered customers' questions.
• Performed troubleshooting steps to diagnose and resolve system issues quickly.
• Interpreted and explained work procedures and policies to brief staff.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Attended corporate health fairs to promote CHS physicians and schedule appointments on site.
• Stayed current on community-based resources and services useful to patients.
• Collaborated with healthcare providers and other departments to ensure the best possible care for discharged patients.
• Responded to patient concerns and inquiries professionally and efficiently.
• Received patient inquiries or complaints and directed to appropriate medical staff members for virtual continuum of care.
• Provided customer service support for patients by responding to inquiries, resolving issues, and addressing feedback.
• Attended conferences related to healthcare management topics such as quality assurance or data security standards.
• Documented patient encounters in hospital system and initiated follow-up actions and healthcare triage as needed.

• Perform variety of duties which in clerical, health record maintenance and utilization of electronic media
• Conversion of paper medical records for Merch Health Partners and implementation of electronic records.
• Analyzed existing processes for improvement opportunities.
• Responded to questions about health information and coordinate release of information.
• Resolved customer complaints quickly and efficiently.
• Answered customers' questions and addressed complaints in person and via phone.
• Troubleshot hardware problems during electronic record conversion into hospital database.
• Examined records and paper documents to verify accuracy and any deficiencies.

• Manage medical claims, resolve benefit concerns, and facilitate adjudication
• Educate consumers on benefits to help make sense of confusing paperwork and translate jargon
• Dedicated to assisting Medicare market and resolving service issues
• Part of committee to educate, mentor and ensure peers are updated on policy changes.

• Performed research and data collection for all tumor registry duties.
• Assigned ICD-O codes based on operational standards for local, state, and national statistical database.
• Collaborated with physicians to obtain relevant clinical information needed for accurate coding and staging of cancer diagnoses.
• Conducted surveillance on patients diagnosed with cancer by tracking their progress and outcomes over time.
• Attended conferences or seminars on topics related to tumor registries such as coding practices, ethical considerations or best practices.
• Assisted in developing policies and procedures related to tumor registration activities at the organization level.
• Compiled statistical reports for use by hospital administration or external organizations such as the American Cancer Society.
• Analyzed data trends in order to identify potential areas for improvement in patient care or services offered by the facility.
• Reviewed medical records to identify reportable cases of cancer and other tumors according to state, federal, and professional guidelines.

• Consultant for multiple based community facilities which ranged from behavioral health to halfway houses for newly released inmates
• Lead documentation committee which was also responsible for quality and compliance for the organization
• Implemented, updated, and informed staff of new policies and procedures
• Selected and maintained record storage and printing companies for entire organization.
• Prepared accurate and concise reports, conveying progress, issues and solutions.
• Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes.
• Provided consultation and training support to clients regarding HIPAA compliance.
• Collaborated with stakeholders to contribute recommendations and deliver client objectives.
• Worked closely with human resources to support employee management and organizational planning.
• Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.