Rhonda Davis
Rochester,NY
Summary
Senior Director of Residential & Housing with extensive experience in Rochester, focusing on organizational development and administrative management. Demonstrated ability to enhance operational efficiency and team performance, resulting in increased client satisfaction and profitability. Proficient in collaborative leadership, compliance assurance, and promoting a culture of continuous improvement.
Overview
32
32
years of professional experience
Work History
Associate Staff Educator /Job Coach
Friendly Senior Living
Rochester, NY
01.2025 - Current
- Facilitated staff growth through feedback and targeted development strategies.
- Conducted hands-on demonstrations in bathing, dressing, and grooming techniques.
- Ensured compliance with HIPAA guidelines to maintain patient confidentiality.
- Promoted teamwork among staff, managers, and administration for improved collaboration.
- Monitored daily practices including dining processes and adherence to procedures.
- Supported staff training in care bundling, assignment prioritization, and communication skills.
- Enhanced work environment to boost member and family satisfaction.
Senior Director of Residential & Housing
Rocheter
Rochester, NY
01.2021 - Current
- Collaborated with executive leadership team to develop long-term objectives that would drive success.
- Coordinated with administration across multiple departments to develop innovative strategies for problem-solving.
- Monitored industry trends and made recommendations on how they could be improved by the organization.
- Analyzed financial performance metrics and identified areas for improvement.
- Ensure the implementation of all regulatory compliance systems necessary for proper agency policies and procedures.
- Monitored housing budgets in all aspects of residential and housing purchases.
- Promoted leadership advancement by implementing effective training, coaching, and performance reviews of direct reports.
- Ensured collaborative work between residential teams, clinical staff, families, and the people supported, along with other leaders, to achieve outstanding results.
- Created policies and procedures to improve operational efficiencies within the organization.
- Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
- Drove client satisfaction and improved support services to increase retention.
Residential Director
DePaul Assisted Living
Rochester, NY
09.2021 - 08.2022
- Ensured compliance with all applicable laws and regulations governing residential facilities.
- Developed policies and procedures for residential operations.
- Supervised staff, created schedules, and monitored performance.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Direct oversight of the medication room, according to state regulations.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Conducted an interviews of new potential staff.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Assisted in budget preparation and fiscal management activities related to residential operations.
Director of Residential Services
Kirkhaven Nursing Home
Rochester, NY
12.1993 - 08.2021
- Facilitated communication between management team members regarding residential services matters.
- Organized and managed the day-to-day operations of the residential services department.
- Directed staff in developing goals, objectives, policies, procedures, and systems for providing residential services.
- Implemented methods for tracking resident data such as demographics, occupancy rates, length of stay.
- Monitored performance metrics to ensure quality standards were met or exceeded.
- Ensured adherence to relevant regulations pertaining to safety and security of residents.
- Developed and implemented strategies to improve customer service, satisfaction, and retention.
- Provided guidance on staffing needs by recruiting, interviewing, hiring, training and evaluating personnel.
- Conducted periodic inspections of residences to ensure they meet standards of cleanliness and safety.
- Developed effective relationships with vendors in order to secure competitive pricing on supplies needed for operations.
- Instructed staff and residents regarding routine procedures to maintain sanitary and healthy environment.
- Recruited, hired and oriented departmental staff.
- Worked with all staff leaders and staff members to ensure a person-centered culture that inspires positivity.
Education
Administrator In Training
Robert Wesleyan College
Rochester NY12-2020
Bachelor of Science - Healthcare Administration
Bryant And Stratton College
Rochester, NY04-2015
Skills
- Collaborative leadership
- Team building
- Organizational development
- Administrative oversight
- Core values management
- Practice operations management
Timeline
Associate Staff Educator /Job Coach
Friendly Senior Living
01.2025 - Current
Residential Director
DePaul Assisted Living
09.2021 - 08.2022
Senior Director of Residential & Housing
Rocheter
01.2021 - Current
Director of Residential Services
Kirkhaven Nursing Home
12.1993 - 08.2021
Administrator In Training
Robert Wesleyan College
Bachelor of Science - Healthcare Administration
Bryant And Stratton College
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