Rhonda Day
Tuscaloosa,AL
Summary
Proven Property Manager with a track record of enhancing occupancy rates and optimizing rental income, notably with StoneRiver Property Management. Skilled in leveraging Excel for financial reporting and adept at fostering resident relations, I excel in creating thriving communities. My strategic approach to property management and maintenance oversight has consistently driven positive outcomes and high tenant satisfaction.
Overview
12
12
years of professional experience
Work History
Community Manager
Hawthorne Property Group
05.2023 - 10.2023
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Managed community within established cost constraints.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Conducted member surveys to gather feedback on various aspects of the community, using data to inform future improvements.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
Property Manager
StoneRiver Property Management
10.2018 - 05.2023
- Perform routine property inspections, recommending and making decisions on which items or services are needed for the property, monitoring contractual performances, approving payments of invoices, and inspecting condition of move in ready units
- Scheduling, monitoring, or approving routine and preventative maintenance programs
- Designing, implementing, or approving resident retention and property programs
- Communicating with residents/owners concerning the level of service and other management matters and investigating and resolving complaints
- Prepare, market, and show leasable space
- Administering the leasing and renewal process, negotiating and approving the financial impact of the lease, as well as reviewing and approving applications for the lease
- Analyzing market conditions and recommending property rental rates
- Recommend or initiate legal actions for violations of leases, contracts, or governing documents
- Processing or approving property budgets
- Determining goals and objectives of the property owner/association
- Preparing, analyzing, and approving the property’s financial operating statements and variance reports
- Establishing or maintaining management controls and analyzing the property’s performance
- Recommend of hire, manage, and evaluate on-site personnel
- Participate in developing and/or monitoring staff requirements, job descriptions, and human resource policies and training
- Implementing and achieving a successful renovation program.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Maintained sufficient number of units market-ready for lease.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed and implemented marketing strategies to increase occupancy rates.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated professional networks by engaging in professional, industry and government organizations.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Property Manager
ROCO Real Estate
12.2017 - 10.2018
Property Manager
Thayer Properties
08.2013 - 01.2017
Leasing Consultant
10.2011 - 01.2013
- Greeting customers and sale of the lease
- Tour the prospects, showing amenities, discussing product information, submitting applications, filing, answering phone calls, accepting and processing payments, assisting residents, submit work orders, and ensuring leasable units are market ready
- Marketing surveys and foot marketing to bring in new traffic.
Education
Bachelor Of Administrative Studies - Business And Managerial Economics
Valdosta State University
Valdosta, GA05.2000
Skills
- ARM Certified
- Excel
- Blue Moon
- Tenant and eviction laws
- Daily Operations Management
- Property Inspections
- Resident relations
- Employee Performance Management
- Staff Training
- Financial budgeting and reporting
- MS Office Suite
- Proficient in Yardi/Rent Cafe/CRM
- Vendor Management
- Leasing and sales
- Conflict handling
- Maintenance Oversight
- Daily operations oversight
- Customer Relationship Management
- Payment Processing
- Database Management
- Knowledgeable in oneSite
- Team Training
- Contract Negotiation
- Meeting participation
- Amenities expertise
- Property Tours
- Workplace Safety
- Price Structuring
- Maintenance knowledge
- Payment management
- Social Media Engagement
- Decision-Making
- Clear Communication
- Maintenance Management
- Budget Preparation
- Fair housing mandates
- Microsoft Office
- Tenant relations
- Critical Thinking
- Financial Reporting
- Multi-family property management
- Personnel Management
- Grounds and Facility Inspection
- Rent Pricing Optimization
- Vacancy Marketing
- Tracking operating expenses
- Sales and Marketing
- Local and State Laws
- New Construction
Personal Information
Title: Property Manager
Timeline
Community Manager
Hawthorne Property Group
05.2023 - 10.2023
Property Manager
StoneRiver Property Management
10.2018 - 05.2023
Property Manager
ROCO Real Estate
12.2017 - 10.2018
Property Manager
Thayer Properties
08.2013 - 01.2017
Leasing Consultant
10.2011 - 01.2013
Bachelor Of Administrative Studies - Business And Managerial Economics
Valdosta State University
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