Rhonda DeAngelo
Pittsburgh,United States
Summary
Astute Supervisor dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect. Customer-focused with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Overview
28
28
years of professional experience
Work History
District Justice Court Clerk
Allegheny County
04.1996 - Current
- Improved workflow efficiency through regular review and updating of internal policies related to court clerk duties.
- Enhanced communication between legal professionals by promptly distributing correspondence and case updates.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Prepared court orders and judgments for signature.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Performed routine data entry or document management.
- Maintained court dockets and updated disposition of cases after court hearings.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Skills
- Organization and Time Management
- Decision-Making
- Computer Skills
- Microsoft Office
- Task Prioritization
- Analytical Thinking
- Organizational Skills
- Team Management
- Multitasking
Timeline
District Justice Court Clerk
Allegheny County
04.1996 - Current