RHONDA DIAKOGIANNIS
Metter,GA
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
20
20
years of professional experience
Work History
Assistant Customer Service Manager
Foodlion Grocery Store
08.2024 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Cashier
Walmart
08.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Office Manager
South Georgia Lube & Tire
01.2021 - 08.2023
- Handled client correspondence and kept track of records to keep the office running smoothly
- Processed customer orders accurately
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Invoices are entered into an Excel spreadsheet
- Was in charge of all incoming business and information requests from clients
- Was in charge of both the computer and physical filing systems
- Compared vendor prices to ensure the best savings
- Was able to resolve issues quickly and effectively, resulting in customer satisfaction
- Deal with clients and their service requests, as well as paperwork
- Make certain that all invoices are received by the vendors
- Compared vendor prices and bargained for the best deal
Office Manager
Speedy Cash
04.2019 - 01.2021
- I was responsible for title pawns
- Bookkeeping and employee time sheets
- Collection calls on past due accounts
- Setting goals for employees to reach each month
- Made sure each account was accurately up to on its payment
- Made monthly spreadsheets
Collection Management Officer
Farmers Home Furniture
01.2017 - 04.2019
- Performed targeted collections on accounts that were past due for more than 30 days
- Compiled and analyzed data for loan loss reports to be reviewed by senior management in order to assess portfolio performance
- I was responsible for approving credit to customers
- I prepared spreadsheets to improve sales to preexisting customers
- Took payments on accounts and made payment arrangements with past due accounts
Assistant Manager
World Finance
05.2015 - 01.2017
- I would assist the manager in making loans and taking payments from customers
- I would do credit application for customers and create files on each customer
- I would make collection calls on past due accounts
- Prepared weekly and monthly reports and consolidate them to send to the home office
- Looked over sales and gross profit reports to see what options there were for expanding the market
Office Manager/Agent
Jenkins Insurance Company
03.2005 - 05.2015
- Wrote insurance policies for customers and create files on each customer
- I was responsible for writing insurance claim for customers
- I took in payments and posted them to the correct companies and I would send out reminders to customers letting them know that there payments where coming due soon
- I was responsible for bookkeeping and payroll
- I was responsible for ordering the supplies for the office
- I was responsible for writing checks to pay sponsored companies
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Assistant Customer Service Manager
Foodlion Grocery Store
08.2024 - Current
Cashier
Walmart
08.2023 - 02.2024
Office Manager
South Georgia Lube & Tire
01.2021 - 08.2023
Office Manager
Speedy Cash
04.2019 - 01.2021
Collection Management Officer
Farmers Home Furniture
01.2017 - 04.2019
Assistant Manager
World Finance
05.2015 - 01.2017
Office Manager/Agent
Jenkins Insurance Company
03.2005 - 05.2015