Rhonda Dimke
Fort Wayne,IN
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Self-driven, dependable and performance-driven.
Overview
13
13
years of professional experience
Work History
Billing Specialist
United Oil Corporation/National Oil & Gas, Inc.
Columbia City, IN
12.2017 - Current
- Set up new accounts in our data base.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedule, for all merchants using our card lock system for fuel.
- Analyze credit to establish approvals or denials for new customers, set limits, and send letters explaining terms.
- Monitored and called on past due accounts to formulate payment plans and discuss restructuring options. Total collection process.
- Managed efficient cash flow and reporting. Follow up on returned EFT, ACH, and checks, researching and resolving issues to collect.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Handled account payments and provided information regarding outstanding balances.
Client Care Receptionist
Pampered Pet Bed & Buscuit
Fort Wayne, IN
03.2015 - Current
- Payment collection, and management, Balance cash, transactions, and cash drawer.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Explained available products and services, demonstrated features, and used persuasive communication strategies to redirect concerns.
- Complete contracts and pricing.
Education
GPA 4.0 - Business Administration
Ivy Tech Community College
Fort WayneSkills
- Account Posting
- Records Organization and Review
- Billing Dispute Resolution
- ACH/EFT/Check Reject Collection
- Month-End Closing Procedures
- Collection Practices
- Sales Tickets
- Invoicing Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
Billing Specialist
United Oil Corporation/National Oil & Gas, Inc.
12.2017 - Current
Client Care Receptionist
Pampered Pet Bed & Buscuit
03.2015 - Current
GPA 4.0 - Business Administration
Ivy Tech Community College
Seminars and Industrial Training
Customer Service Relations and Selling Products Successfully, Managing a Home Office, Stress and Time Management, Business Planning, Interpersonal Communication, Assertive Communication Skills for Women, Management Skills for Women, Leadership, Quality Ways and Means, Specialized Sales Techniques, Effective Selling Skills, and The art of Closing a Sale
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