Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Duke

Grove City

Summary

Dynamic Property Manager with a proven track record at Avery Brooke LLC, excelling in tenant relations and occupancy management. Skilled in contract negotiation and marketing strategies, I successfully increased property occupancy rates while maintaining exceptional customer service. Committed to compliance with fair housing mandates, I foster positive landlord-tenant relationships and streamline operations for optimal efficiency.

Overview

13
13
years of professional experience

Work History

Property Manager

Avery Brooke LLC
04.2023 - 05.2025
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Leasing Consultant

Avery Brooke LLC
04.2015 - 04.2023
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Coordinated appointments to show marketed properties.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Distributed and followed up on tenant renewal notices.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Increased lease renewals, maintaining open and effective communication with current tenants.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
  • Negotiated lease agreements to meet both tenant needs and property management goals.
  • Streamlined application process, reducing turnaround time for applicant approvals.
  • Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
  • Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.

Real Estate Agent

Signature Real Estate
01.2012 - 01.2018
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Presented purchase offers to sellers for consideration.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Education

Real Estate Sales - Residential

Hondros College
Westerville, OH
08.2004

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Maintenance scheduling
  • Occupancy management
  • Fair housing mandates
  • Marketing and advertising
  • Maintenance coordination
  • Contract negotiation
  • Real estate license
  • Fair housing compliance

Timeline

Property Manager

Avery Brooke LLC
04.2023 - 05.2025

Leasing Consultant

Avery Brooke LLC
04.2015 - 04.2023

Real Estate Agent

Signature Real Estate
01.2012 - 01.2018

Real Estate Sales - Residential

Hondros College

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