Rhonda Dukes

Secure a position that allows me to interact with the public, provide customer service, and provide various facets of communication, able to apply my warehouse analytical skills.

Motivated, personable business professional with multiple facets of experience. Talent for quickly mastering technology – completed Microsoft Office Suite certificate course. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile – Poised and competent with demonstrated ability to easily transcend business differences. Thrive in deadline-driven environments. Excellent team-building skills and attention to detail Reliable Job Title with expertise in domestic and international business. Highly successful at delivering top-tier customer service and Industry sales. Flexible, resourceful and motivational team player with expertise in Area of expertise. Dependable and results-oriented professional with superior communication skills.

Successful in an soft launch relocating international portion of budiness from MCD (Michigan Cross Dock) Flint facility to a Central Pontiac (office in a leased sea container on Central premises). This was about an 8 month travel assignment.

I handled all office manager duties I scheduled, handled all inbound paper, managed dock doors, assisted with designs for various CCA locations. Paramount to daily productivity.

• Prepare professional reports for viable warehouse daily functions and delivered weekly reports to meet tight deadlines (Excel).
• Authored professional correspondence to suppliers and assisted with collective efforts with other logistic companies. Well versed in the trucking environment related to warehouse logistics. Aware of trucking safety polices related to weight limitations etc. Maintained safety practices related to tandems, and chocking procedures.
• Worked in union environments and non union environments. Able to work alongside the competition, collectively and increase production for the customer.
• Communicated with clients about various procedures that did increase productivity and create profits. Prepare correspondences to prevent detention fees and VFN fees. Familiar with ASNs, SIDs. Able to receive in material in GM systems, familiar about DUNS numbers
• Rapidly learned and master various computer programs related to logistics; such as MGO, PINC, One system, Flint WMS, CTS and other GM software pertaining to logistics and billing.
• Customer Services o Able to articulate to suppliers about window times and processes and procedures. o Created training manuals and trained individuals on warehouse software and policies Won over a highly skeptical case management company and convinced them to use our services o Great planning skills and able to prioritize
• Detail Mastery & Organization Organized 6-8 docks with (15-25 employees) on a daily basis. o Scheduled and interviewed 50 candidates monthly for various clients. o Coordinator of several assignments related to inbound and outbound logs. o Created Excel spread sheets to track details and maintain organization.