Rhonda Duncan
Gainesville,FL
Summary
Proactive Clinical Assistant with extensive experience in patient care coordination, medical records management, and appointment scheduling. Improved patient satisfaction through empathetic communication and ensured accurate documentation of vital signs and medical histories. Adept in Intergy and Phressia, bringing strong telephone etiquette and customer service skills to advance patient care.
Overview
19
19
years of professional experience
Work History
Clinical Assistant
SimedHealth
05.2005 - 03.2024
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Answering and triaging all incoming and outgoing calls in a timely manner.
- Filling and sorting all necessary paperwork.
- Canceling and scheduling appointments.
- File and retrieval of medical records.
- Working knowledge of Intergy and Phressia.
- Checking patient in when they arrive.
Education
High School Diploma -
Newberry High School
Newberry, FL06.1977
Skills
- Appointment Scheduling
- Patients' vital signs
- Patient Care Coordination
- Medical Terminology
- Telephone Etiquette
- Electronic Health Records
- Patient Scheduling
- Patient confidentiality
- Knowledgeable in [Software]
- Insurance Verification
- Customer Service
- Medical Records Management
- Compassionate
- Patient Relations
Timeline
Clinical Assistant
SimedHealth
05.2005 - 03.2024
High School Diploma -
Newberry High School
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