Summary
Overview
Work History
Education
Skills
Accomplishments
Profile Link
Activities
Timeline
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Rhonda Edwards

Granite City,IL

Summary

Proven track record at AT&T Services Inc, adept in Payroll Processing and showcasing exceptional Communication Skills. Excelled in enhancing customer satisfaction and streamlining financial operations, achieving significant cost recoveries and sales targets. Demonstrates adaptability and a strategic approach to driving results and fostering key relationships.

Overview

25
25
years of professional experience

Work History

SR ACCOUNTING CLERK

AT&T Services Inc
St Louis, MO
11.2014 - 12.2024
  • Process request for special payments from the employee management team to ensure timely and accurate pay
  • Void and replace checks to ensure employees are not overpaid
  • Pay company
  • Process settlements from HR and Legal
  • Review lock list for employees on a leave of absence, withdrawn, and employees that have returned to work from a leave
  • (lock list stops the pay until errors can be fixed)
  • Calculate and process all military payments for active military employees
  • Enter FMLA dates to ensure accurate and timely pay
  • Issue checks for employees on disability and recover any monies that owed to AT&T before the check is processed (I have issued checks for over 400,000 employees.)
  • Resolve all disability errors in a timely and accurate manner
  • Coordinate with Human Resources and IDSC (Integrated Disability Services Company) to verify disability approval certification and offsets (SDI, Workers' Comp, SSDI, etc.)
  • Assist agents in the filed with on demand disability issue (checks that need to be issued with next business day date
  • Ensure W-2c's are processed accurately and in a timely manner
  • Entered codes to stop pay to prevent the employee from having an overpayment or underpayment
  • Recover any money that is due to the company before employee check is issued (I have recovered over 500.000 thousand dollars for AT&T)
  • Work escalated tickets sent in by employee supervisors to ensure employee check is correct
  • (Employee may be missing time or any issues holding up the paycheck.)
  • Worked on projects, for example CILPA Project to recover money from employee that were Paid vacation that they were not entitled to have, The severance package project
  • (Employees were paid double of the Severance pay
  • Net pays (adjusting the employees' taxes when they are overpaid by the company)
  • The taxes are adjusted because the employee should not be penalized for paying the taxes on money that was added to their check in error
  • Knowledge in Workday and Infor systems

Customer Service Representative

AT&T Services Inc
St Louis, MO
06.2001 - 11.2014
  • Answers customer or client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
  • Makes notations via computer, sometimes while talking with the customer.
  • Utilizes company systems to complete service orders and handle customer requests.
  • Handle customer complaints, criticisms, discrepancies, requests, or inquiries over the phone or in person.
  • Makes arrangements for the installation, removal, or change in company equipment, products, and services.
  • Works to meet revenue goals, service commitments, and other deadlines.
  • Responsible for accurately computing and quoting adjustments, balances, and rates to customers.
  • Investigates and resolves incorrect billing.
  • Files bills and records vendor payments.

Service Order Writer

AT&T Services, Inc
St. Louis , MO
08.2000 - 06.2001
  • Processed incoming orders promptly and efficiently in accordance with company standards.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Ensured compliance with applicable industry regulations when processing orders.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed strategies to improve the quality of customer service provided.
  • Monitored progress of each service order throughout its life cycle.
  • Maintained records of all customer interactions, inquiries, and resolutions.
  • Generated invoices upon completion of each service order transaction.
  • Responded to customer queries via telephone, email, and online chat services.
  • Updated databases with new and modified customer data.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Sales Agent

AT&T Services, Inc.
St Louis, MO
02.2000 - 08.2000
  • Continuously met sales goals via strategic prospecting.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Developed key customer relationships to increase sales.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified opportunities for cross-selling additional products and services.
  • Identified customer needs by asking questions and advising on best solutions.

Education

University of Phoenix
Tempe, AZ

PHI BETA KAPPY KEY

SOUTHWESTERN ILLINOIS COLLEGE

Skills

  • Payroll Processing
  • Financial Analysis
  • Microsoft Office Suite
  • Research Skills
  • Communication Skills
  • Adaptability
  • Financial and Accounting Systems

Accomplishments

  • My biggest accomplishment at AT&T would be that I have worked for this company for almost 25 years and during that time I have had to reinvent myself on numerous occasions to keep my employment at AT&T due to office closures.
  • I have worked in payroll for ten years but I have held other positions within the company.
  • I have had to beat out employees that had more seniority than me for jobs that could keep me employed.
  • I have tested for jobs under tremendous amounts of stress, and I have always accomplished my set goals.
  • My strength and tenacity is what kept me employed at AT&T.
  • High Five award from leadership for going above and beyond my duties.
  • High Five award from customers (employees) for helping them with payroll issues.

Profile Link

https://bold.pro/my/rhonda%2Dedwards/696r

Activities

I spend my free time delivering for Instacart. This gives me great joy to help others.

Timeline

SR ACCOUNTING CLERK

AT&T Services Inc
11.2014 - 12.2024

Customer Service Representative

AT&T Services Inc
06.2001 - 11.2014

Service Order Writer

AT&T Services, Inc
08.2000 - 06.2001

Sales Agent

AT&T Services, Inc.
02.2000 - 08.2000

University of Phoenix

PHI BETA KAPPY KEY

SOUTHWESTERN ILLINOIS COLLEGE

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