Trisha Rice
Pursglove,WV
Summary
Dynamic Administrative Specialist with a proven track record at WVU Medicine, excelling in customer relations and document management. Enhanced team productivity through effective scheduling and project planning, while implementing efficient processes that improved office workflows. Recognized for fostering positive client relationships and resolving inquiries promptly, ensuring high satisfaction levels.
Overview
25
25
years of professional experience
Work History
Administrative Specialist
WVU Medicine
02.2023 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Handled incoming and outgoing mail.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Boosted employee morale by planning team-building activities and corporate events.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Streamlined office processes by implementing efficient document management and filing systems.
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Reduced expenses by negotiating favorable contracts with vendors and service providers.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
Power Equipment and Tractor Manager
Rural King
12.2019 - 02.2023
- Managed and motivated 45 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Manager
Plow & Hearth
07.2015 - 02.2020
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed and motivated 20 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Secretary III
Monongalia County Board Of Education
09.2000 - 06.2010
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Improved office workflow by redesigning document submission process.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Supported project management activities, contributing to timely completion of key initiatives.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
- Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Applied Business - Business
Monongalia Technical Center
Morgantown, WV06-1982
High School Diploma -
University High School
Morgantown, WV06-1982
Skills
- Customer relations
- Proofreading
- Verbal communication
- Spreadsheet creation
- Presentation development
- Report preparation
- Meeting planning
- Event coordination
- Document management
- Videoconference preparation
- Scheduling
- Order processing
- Calendar management
- Scheduling appointments
- Confidential document control
- Negotiation
- Business correspondence
- Patient flow management
- Project planning
- Desktop publishing
- Travel coordination
- Proficient in Excel and Word
- Recruiting
- Purchasing coordination
- Account reconciliation
- Travel arrangements
- Expense reporting
- Payroll and benefits administration
- Office record management
- Time and labor control
- Travel arrangement scheduling
- Calendar maintenance and docketing
- Microsoft office
- Data entry
- Documentation and recordkeeping
- Office management
- Appointment scheduling
- Office administration
- Event planning
- Attention to detail
- Customer service
- Documentation and control
- Multitasking and time management
- Customer relations and communications
- High volume phone inquiries
- Administrative support
- Meeting participation
- Editing and proofreading
- Administrative procedures
- Document retrieval
- Clear communication
- Employee timesheet processing
- Multi-line phone proficiency
- Records management
- Spreadsheet management
- Fast learner
- Scheduling and calendar management
- Schedule management
- Accounting support
- Inventory management
- Organizing and categorizing data
- Report generation
- Travel administration
- Database entry
- Credit and collections
- Document and file management
- Invoice processing
- Schedule maintenance
- Filing and data archiving
- Excel spreadsheets
- Spreadsheet development
- Report development
- Spreadsheet tracking
- Team collaboration
- Payroll and budgeting
- Employee communications
- Multi-line telephone systems
- Professional networking
- Report analysis
- Clerical support
- Appointment coordination
- Expense validation
- Electronic records management
- Billing and coding
- Records management systems
- Accounting skills
- Meeting note taking
- Customer and client relations
- Labor relations
- Meeting arrangements
Accomplishments
- Supervised team of 40 staff members.
- Graduated the WVU Medicine Rising Stars Mentor Program
- Collaborated with team of 3 in the development of 2024 WVU Center for Integrative Pain Management Conference.
Timeline
Administrative Specialist
WVU Medicine
02.2023 - Current
Power Equipment and Tractor Manager
Rural King
12.2019 - 02.2023
Manager
Plow & Hearth
07.2015 - 02.2020
Secretary III
Monongalia County Board Of Education
09.2000 - 06.2010
Associate of Applied Business - Business
Monongalia Technical Center
High School Diploma -
University High School
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