Rhonda Ellis
Brooklyn,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Care Specialist
EmblemHealth
11.2022 - 02.2024
- Responsible for the execution of the non-clinical aspects of the Care Management process
- Ensure information is appropriately entered in the system to effectively execute member care plans, originate authorizations, request clinical information, perform case research, and essentially execute all behind the scenes desk-level procedures of a case
- Work seamlessly with the Care Specialists, Care Managers and Social Workers (and other clinical staff) to ensure everything that a participant needs to tend to their health is addressed
- Provide confidential administrative support and assistance to the department and support the department in all aspects of daily project operations
- Assist the entire Care Management interdisciplinary team in managing members with Care Management needs
- Provide telephonic outreach to members that have been identified for care management and ensure members' needs are supported throughout the duration of member enrollment to the program, by completing screenings with members, coordinating with Care Manager on members' care plan, making appropriate referrals to the interdisciplinary care team
- Coordinating post-acute services on behalf of members, assisting with community resource needs and more.
Administrative Assistant & Medical Records
BORO PARK OB/GYN
12.2021 - 06.2022
- Front desk: Checking in and checking out patients, verifying insurance, scheduling appointments, answering and triaging calls, scanning and filing documents, faxing documents
- Medical Records: Processing in medical records request, creating referrals, following up on results, reporting normal results to patient, obtaining and reports from outside facilities.
Front Desk Associate
Be Well Primary Health Care Center
11.2018 - 12.2021
- Medical Front Desk Staff: Checking in and checking out patients, verifying insurance, scheduling appointments, answering and triaging calls, scanning and filing documents, faxing documents
- Recall Specialist: Triaging results, documenting Recall results & correspondence, calling recall patients, sending letters and scanning results, verifying diagnosis codes.
Medical Biller & Patient Relations
Mackool Eye Institute and Laser Eye Surgery Center
01.2017 - 05.2018
- File and submit claims, Precertification (insurance), Create and administer patient and insurance correspondence, Cover patient phone lines, Operate manual and automated medical software, Processed patient payments, Greet and direct patients, Run Reports
Externship
Park Avenue Trauma Center
01.2016 - 01.2017
- Billing & Filing Intern: Posting charges to patient's account via the Medical Software, Updating Follow-Up Report for correspondence with transcription, File patients charts, Faxing Documents & making copies
Sales Team Associate
Macys Inc
01.2015 - 01.2016
- Processed customers' instore sales and fulfilled online orders, Organize and replenished products
Merchandise Handler
01.2014 - 01.2015
- Processed customer sales, Displayed great customer service, Decided allocation of merchandise, Monitored sales
Merchandise Handler
01.2013 - 01.2015
- Innovate methods for sale improve and productivity, Provided excellent customer service and product knowledge, Received promotion from one brand to a higher end one
Volunteer
Eastern Pharmacy
01.2012 - 01.2013
- Clerical & Customer Service: Organized files, developed spreadsheets, faxed reports and scanned documents, Reviewed inventory and purchase logs for accuracy, Provided useful customer assistance and advice
Youth Counselor & Event Assistant
National Council on Drug Abuse
01.2011 - 01.2012
- Help organized activities, Prioritized allocation of resources and gave advice to participants at events
Education
Bachelor's degree - Healthcare Management
ASA College
09.2020
Associate's Degree - Healthcare Office Administration
ASA College
01.2017
Skills
- Billing (1 year)
- Excel ( 5 years)
- HIPAA (6 years)
- Office Administration (6years)
- Transcription (3 years)
- Medical Billing
- Medical Insurance
- ICD-10
- Insurance verification (5 years)
- CPT coding (5 years)
- Medical office experience
- Anatomy knowledge
- ICD-9
- Medical Terminology (10 years)
- EMR Systems (5 years)
- Computer Literacy
- Medical Records
- Sales Support (4 years)
- Triage
- Medical Receptionist
- Medical Scheduling
- Customer service (10 years)
- Microsoft Excel
- Computer skills (10 years)
- Microsoft Word
- Phone etiquette (6 years)
- Microsoft Office (10 years)
- Front desk
- Documentation review (8 years)
- English (10 years)
- Writing skills
- Cash handling (3 years)
- Communication skills
- Basic math
- Guest services
- Analysis skills
Certification
CPR/First Aid, 10/01/16, Present
Additional Information
- SKILLS AND QUALIFICATIONS:
- Proficient in medical office administration procedures & medical report composing transcription
- Knowledge of Medical Terminology
- Knowledge in Medical Billing
- HIPAA Certified
- Ability to prioritize Medical Emergencies
- Computer Literate and able to type 45+ wpm
- Able to use any type of office software, (such as Word, Excel, PowerPoint etc.)
Groups
PHI THETA KAPPA HONORS SOCIETY
Assessments
Protecting patient privacy, Proficient, 12/01/21
Timeline
Care Specialist
EmblemHealth
11.2022 - 02.2024
Administrative Assistant & Medical Records
BORO PARK OB/GYN
12.2021 - 06.2022
Front Desk Associate
Be Well Primary Health Care Center
11.2018 - 12.2021
Medical Biller & Patient Relations
Mackool Eye Institute and Laser Eye Surgery Center
01.2017 - 05.2018
Externship
Park Avenue Trauma Center
01.2016 - 01.2017
Sales Team Associate
Macys Inc
01.2015 - 01.2016
Merchandise Handler
01.2014 - 01.2015
Merchandise Handler
01.2013 - 01.2015
Volunteer
Eastern Pharmacy
01.2012 - 01.2013
Youth Counselor & Event Assistant
National Council on Drug Abuse
01.2011 - 01.2012
Bachelor's degree - Healthcare Management
ASA College
Associate's Degree - Healthcare Office Administration
ASA College
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