Rhonda Ervin
Lighthouse Behavioral Health Solutions
Canal Winchester
17
years of professional experience
Hard-working, experienced Counselor II, focused on positive results and client satisfaction. Reliable, conscientious, and capable of taking initiative.
Work History
Clinical Counselor
3 Years 4 Months- Onsite counselor at Intensive Outpatient treatment center.
- Delivered clinical services including individual and group counseling, case management, and crisis intervention to support client recovery.
- Developed and maintained comprehensive crisis and safety plans, treatment plans, service notes, transition and discharge plans, and other required documentation to ensure compliance with center and accreditation standards.
- Maintains an accurate and complete clinical record for each client served under Quality Improvement and billing standards.
- Collaborated with team to develop and plan programs that meet client needs.
- Adheres to organization policies and procedures.
Substance Abuse Counselor
7 Years 1 Month- Provided onsite counseling at intensive outpatient treatment center.
- Developed individualized treatment plans addressing clinical experience and client needs for chemically dependent individuals.
- Identified community networks and systems to incorporate into client treatment plans.
- Interviewing clients', reviewing clients' records, and conferring with other social agency professionals to execute case plans to meet clients human service needs.
- Facilitated therapeutic groups to promote problem-solving skills among participants. to aid in problem-solving with a solution-oriented attitude.
- Continuing duties from Case Manager Role to assist program participants with obtaining and maintaining a self-sufficient and drug-free lifestyle.
Customer Service Representative
4 Years 8 Months- Operated a computerized system for tracking, gathering information, and troubleshooting JCPenney merchandise orders.
- Handled escalated customer calls, resolving issues and enhancing customer satisfaction.
- Provided in-call assistance to associates, ensuring efficient service and support.
- Coordinated with .com facilities, customer relations, and store associates on specific orders.
- Coordinates with .com Facilities, Customer Relations and Store associates on specific orders, as needed.
- Responded to escalated customer calls to resolve issues effectively.
- Provided in-call support to associates in the center to facilitate their tasks.
Counselor II
3 Years 5 Months- Provided onsite counseling services at a residential treatment center to support clients.
- Developing individualized treatment plans based on clinical experience and client needs for chemically dependent mothers and their children.
- Identified community resources and support systems to enhance treatment plans for clients.
- Interviewing clients, reviewing clients' records, and conferring with other social agency professionals to execute case plans to meet clients' human service needs.
- Led therapeutic groups to facilitate problem-solving and promote solution-oriented strategies.
- Continuing duties from Case Manager Role to assist program participants with obtaining and maintaining a self-sufficient and drug-free lifestyle.
Case Manager
3 Years- Facilitated chemical dependency program orientation sessions for new intake participants, enhancing their understanding of available resources and support.
- Worked with area agencies to obtain services for program participants in order to help them obtain self-sufficiency.
- Coordinated housing and childcare opportunities for program participants, improving their stability and access to essential services.
- Served as liaison for Catch Court, facilitating communication between court officials and program participants, and Franklin County Children Services, attending SAR and providing progress reports.
- Collaborated with area agencies to secure services for program participants, promoting their path to self-sufficiency.
Education
B.A. - Social Work
- Post-bachelor's clinical experience
- Chemical Dependency Counselor Assistant License
A.A. - Chemical Dependency, Early Childhood Education
- Internship: Maryhaven Women's Program
- Internship: Central Ohio Health and Wellness
High School Diploma
Skills
Legal and ethical awareness
Accurate record keeping
Clinical documentation
Crisis management
Client de-escalation skills
Multidisciplinary collaboration
Aware of legal and ethical standards
Relationship building
Organizational skills
Crisis intervention techniques
Team collaboration
Substance abuse counseling
Clinical case management
Cultural competency training
CPR and First Aid certified
Timeline
Clinical Counselor
Lighthouse Behavioral Health Solutions
03.2023 - CurrentRead More
Substance Abuse Counselor
Alvis Inc.
02.2016 - 03.2023Read More
Customer Service Representative
JCPenney Corporation
06.2015 - 02.2020Read More
Counselor II
Maryhaven Inc.
09.2012 - 02.2016Read More
Case Manager
Maryhaven Inc.
09.2009 - 09.2012Read More
Centennial High School
High School Diploma
Read More
Columbus State Community College
A.A. from Chemical Dependency, Early Childhood Education
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Capital University
B.A. from Social Work
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