Rhonda Evans
Houston,TX
Summary
Experienced security management professional with a proven track record in safeguarding assets and ensuring compliance. Skilled in risk assessments, threat analysis, and implementing robust security protocols. Security management professional with strong background in safeguarding assets and ensuring compliance. Skilled in risk assessment, threat analysis, and implementing security protocols. Focused on team collaboration and achieving results, adaptable to changing needs and reliable in high-pressure situations. Known for strong leadership, problem-solving abilities, and effective communication.
Overview
17
17
years of professional experience
Work History
Site Security Account Manager
DSI Security Services
05.2022 - Current
- Organized successful large-scale events, coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Evaluated existing security infrastructure, identifying areas for improvement and recommending cost-effective solutions.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Trained new hires
- Conducted interviews and recommended terminations when necessary
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Kept team compliant with security protocols and appearance standards.
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Investigated incidents and wrote reports.
- Coordinated protective service operations with other emergency response agencies.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
Security Account Manager
United Protective Services
10.2021 - 05.2022
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Liaised between clients, account executives, and operational teams to maximize efficiency in the delivery of services.
- Enhanced client satisfaction by addressing their concerns and providing personalized security solutions.
- Evaluated existing security systems for potential vulnerabilities, recommending upgrades or replacements where necessary.
- Monitored team performance metrics, identifying areas for improvement or additional training as needed.
- Implemented new technologies to enhance surveillance capabilities and reduce response times in emergencies.
- Negotiated contracts with vendors, securing cost-effective solutions for clients'' unique security needs.
- Reduced security risks by conducting thorough site assessments and implementing necessary improvements.
- Developed customized risk management plans tailored to each client''s specific requirements.
- Maintained high levels of client retention by consistently delivering exceptional service and results.
- Increased security awareness by conducting regular training sessions for client employees.
- Coordinated special events requiring additional personnel or equipment resources.
- Managed budgets effectively while maintaining quality service levels.
Security Account Manager
Weiser Security Services
04.2021 - 10.2021
- Meet with all assigned clients monthly to complete Service Call Reports and follow up on any client request(s) made in previous client meeting(s)
- Develop and maintain open communication with clients and employees
- Review, update, and maintain a master schedule for each assigned account
- Review Overtime reports with Branch Manager on a weekly basis
- Interview, select and coordinate training and placement of Security Officers with Branch Manager and/or Operations Manager
- Identify clients needs and make a plan of action with the Operations Manager or Branch Manager to ensure those needs are met; provide technical expertise and solutions
- Responding on an on-call basis to emergencies and incidents at all hours
- Report vacancies to Branch Manager, Operations Manager and Administrative Assistant(s) using Job Vacancy Form
- Assist in the development of Post Orders as needed and review with client and Branch Manager
- Work with Branch Manager and Operations Manager in making hiring, firing, and disciplinary decisions
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Monitored team performance metrics, identifying areas for improvement or additional training as needed.
- Implemented new technologies to enhance surveillance capabilities and reduce response times in emergencies.
- Negotiated contracts with vendors, securing cost-effective solutions for clients'' unique security needs.
- Reduced security risks by conducting thorough site assessments and implementing necessary improvements.
- Developed customized risk management plans tailored to each client''s specific requirements.
- Maintained high levels of client retention by consistently delivering exceptional service and results.
- Increased security awareness by conducting regular training sessions for client employees.
- Coordinated special events requiring additional personnel or equipment resources.
- Managed budgets effectively while maintaining quality service levels.
Shift Supervisor
AAY Security LLC
10.2019 - 04.2021
- Supervise officers during assigned shift
- Access control
- Patrol property and report any inconsistencies
- Assist in submitting time sheets
- Respond to emergencies by sounding proper alarms
- Handle any scheduling conflicts
Shift (3rd) Supervisor/Rover
Star Protection Agency
05.2019 - 08.2019
- Supervise officers during assigned shift
- Monitor CCTV
- Ensure all officers are complying to company and client post orders
- Patrol client sites and completing QC scans during shift
Security Project Manager
G4S Secure Solutions
08.2016 - 03.2019
- Supervise security officers at assigned client site
- Perform duties of security officer within scope of assignment
- Sign-in all visitors, contractors and deliveries
- Coach, train and discipline personnel
- Assist with payroll submission
- Prepare monthly and weekly reports for submission to upper management
- Inspect posts and officers to ensure client requirements are met
- Schedule officers to fit client needs
Security Project Supervisor & Security Site Manager
US Security Associates Inc
01.2008 - 12.2016
- Supervised 20 security officers at walk-thru gates for projects
- Trained officers according to client needs
- Patrolled assigned areas through shift
- Communicated with client on a weekly basis to discuss project requirements and ensure compliance
- Assisted with submission of payroll
- Scheduled officers to cover posts
- Kept overtime at an acceptable level
- Interviewed security officers to ensure proper fit for client
- Submitted written and oral reports to client and management
- Assisted with recruiting
- Maintained documentation of disciplinary actions, incidents and overall daily activity logs
Education
GED -
Kashmere High School
01.1994
Skills
- SoC
- Excel
- Microsoft Office
- Security Project Management
- Shift Supervisor
- Security
- Payroll
- Labor Scheduling
- CCTV
- Word
- Customer Service
- Organizational Skills
- Microsoft Office: Scheduling
- Payroll: WinTeam program
- Labor Scheduling program
- Supervising experience
- Shift Lead
- Scheduling
- Recruiting
- Interviewing
- Management
- Security management
Timeline
Site Security Account Manager
DSI Security Services
05.2022 - Current
Security Account Manager
United Protective Services
10.2021 - 05.2022
Security Account Manager
Weiser Security Services
04.2021 - 10.2021
Shift Supervisor
AAY Security LLC
10.2019 - 04.2021
Shift (3rd) Supervisor/Rover
Star Protection Agency
05.2019 - 08.2019
Security Project Manager
G4S Secure Solutions
08.2016 - 03.2019
Security Project Supervisor & Security Site Manager
US Security Associates Inc
01.2008 - 12.2016
GED -
Kashmere High School
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