Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rhonda Evelyn

Covington,GA

Summary

Patient-focused with more than 10 years of experience. Experienced in working in a busy medical office while serving a diverse population of patients. Skilled in tackling administrative and patient-oriented tasks in a fast-paced work environment. Strong attention to detail with professional telephone etiquette and organization skills Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

22
22
years of professional experience

Work History

Specialty Referral Coordinator

Emory Healthcare
06.2015 - Current
  • Schedule appointments, register patients
  • Assisted in the maintenance of medical charts and/or electronic medical record
  • Prepared patient charts accurately and neatly for the clinic
  • Compiled necessary documents for transplant consult and second opinion
  • Maintained strict patient and physician confidentiality.
  • Demonstrated strong attention to detail and organizational skills in managing more than a 50 referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.

Lead Pre-Cert Coordinator

Emory Healthcare
02.2009 - 06.2015
  • Pre-certified medical and radiology procedures, surgeries and echocardiograms
  • Assist with billing issues/payment plan
  • Answer in-bound calls
  • Prepare weekly reports
  • Employee engagement committee member.
  • Completed bi-weekly payroll for 6 employees.

Patient Service Coordinator II

Emory Healthcare
04.2007 - 01.2009
  • Schedule return and new appointments
  • Prepare charts for next day clinic
  • Collect co-payments and enter charges/data in IDX
  • Assist with small projects under supervisor supervision
  • Prepare money for bank deposit
  • Scheduled outpatient/inpatient cardiac procedures for more than 25 patients

Receptionist/Clerk II

East Dekalb Health Center
08.2002 - 01.2007
  • Trained about 15 new employees on company software programs
  • Worked with supervisor on developmental programs
  • Patient registration and insurance verification
  • Schedule return and new appointments
  • Fee collection
  • Team Leader.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.

Education

Associate of Science - Occupational Therapy

Atlanta Metropolitan State College
Atlanta, GA
06.2026

Skills

CPC billing and coding

  • Medical Terminology
  • Excel
  • Dispatcher
  • Insurance Verification
  • Patient Scheduling
  • Medical terminology knowledge
  • Data entry proficiency
  • Epic Systems
  • Schedule Management
  • Electronic Medical Record Software
  • Records Management

References

Available upon request

Timeline

Specialty Referral Coordinator

Emory Healthcare
06.2015 - Current

Lead Pre-Cert Coordinator

Emory Healthcare
02.2009 - 06.2015

Patient Service Coordinator II

Emory Healthcare
04.2007 - 01.2009

Receptionist/Clerk II

East Dekalb Health Center
08.2002 - 01.2007

Associate of Science - Occupational Therapy

Atlanta Metropolitan State College
Rhonda Evelyn