Rhonda Fall
Fort Wayne,IN
Summary
A talented leader with 21 years of hotel experience as a Guest Service Rep, Manager on Duty, and Operations Manager. Apply exceptional planning and problem-solving abilities toward enhancing day-to-day hotel activities. Results-driven and resilient in developing teams while improving processes and increasing productivity, bringing a solid understanding of industry trends, excellent communication skills, and talent for spotting areas needing improvement and implementing changes with a strategic approach.
Overview
14
14
years of professional experience
Work History
Operations Manager
Studio SIx
07.2016 - 01.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
Operations Manager
Studio Six
01.2006 - 07.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Developed systems and procedures to improve operational quality and team efficiency
Secretary
Anger Management Institute
06.2012 - 06.2014
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Sale Representative
JCPenney
03.2007 - 03.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Socialworker
UAPB
Pine Bluff, ARHigh School Diploma -
Elaine High School
Elaine, AR05.1995
Skills
- Staff management and development
- Budgeting and cost control
- Policy and Procedure Implementation
- Operation monitoring
- Staff training
- Microsoft office suite expertise
- Productivity improvement
- Management information systems
Timeline
Operations Manager
Studio SIx
07.2016 - 01.2020
Secretary
Anger Management Institute
06.2012 - 06.2014
Sale Representative
JCPenney
03.2007 - 03.2011
Operations Manager
Studio Six
01.2006 - 07.2016
Associate of Science - Socialworker
UAPB
High School Diploma -
Elaine High School
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