Rhonda F. Allen
Wichita
Summary
Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director Of Nursing
St Francis Medical Center
05.2010 - Current
Independent Contractor
Arise Virtual Solutions
10.2022 - 10.2023
- Independent contractor for various companies.
Director Of Nursing
Galitia Heart Hospital
03.2005 - 05.2010
- Started as a Supervising Charge Nurse and ended as Director Of Nursing
Cardinal Health
08.2000 - 10.2003
Education
Masters In Science - Nursing
Southern Illinois University
06.2025
Baccalaureate - Nursing
John A. Logan College
Carterville, IL05.2001
Skills
- Microsoft Office
- Customer Service
- Marketing
- Insurance Verification
- Billing
- Electronic Medical Records
- Electronic Health Records
- Collections
- Accounts Receivable
- Accounts Payable
- Insurance Follow Up
- Payroll
- Patient Scheduling
- Patient Education
- Financial Assistance
- Quickbooks
- ICD-10
- CPT Coding
- Medical Billing
- ICD-9
- Patient Care
- Medical Coding
- Transcription
- Medical Office Experience
- Medical Terminology
- Epic
- Anatomy Knowledge
- Medical Receptionist
- Data Entry
- HIPAA
- Experience Administering Injections
- Physiology Knowledge
- ICD Coding
- Quality Assurance
- Phone Etiquette
- Auditing
- Microsoft Powerpoint
- Accounting
- 10 Key Calculator
- Training & Development
- Medicare
- Healthcare Management
- Office Experience
- Medical Office Management
- Multi-line Phone Systems
- Corporate Finance
- Patient Financial Assistance
- Patient Service
- Scheduling Patient Transportation
- Patient Care Coordinating
- Windows
- Nextgen
- Microsoft Excel
- Medical Collection
- Insurance verification
- Billing systems and software
- Invoice processing
- Customer service
- Claims processing
- Data entry proficiency
- Decision-making
- HIPAA compliance
- Account reconciliation
- Invoice generation
- Claim submission
- Denial management
- Payment posting
- Customer engagement
- Month-end closing procedures
- Medical billing expertise
- Patient account management
- Relationship building
- Record preparation
- Invoicing proficiency
- Research and due diligence
- Team collaboration
- Accounts receivable management
- Procedure development
- Records organization and review
- Fiscal reporting
- Collection practices
- Financial reporting
- Problem-solving
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Analytical thinking
- Conflict resolution
- Dispute resolution
- Collections management
- Data research
- Medical coding
- Report generation
- Insurance claim processing
- Statement processing
- Medical billing and collections
- Monthly billing management
- Ttime management
- Billing best practices
- Billing software proficiency
- Insurance confirmation
- Coding proficiency
- Deductible management
- Cash posting
- Medical transport billing
- Billing cycle management
- Billing and invoicing
- Microsoft office
- Payment collection
- Customer service support
- Account updating
- Payment processing
- Paperwork and documentation
- Customer account management
- Administrative support
- Collections processing
- Billing data verification
- Payment transactions
- Billing document creation
- Statement preparation
- Customer contact
- Discrepancy resolution
- A/P and A/R expertise
- 10-key data entry
- Data analysis
- Records research
- Word processing
- CRM software
- Collections duties
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Patient scheduling management
- Patient demographics
- Medical practice operations
- Insurance eligibility and verification
- Staff scheduling
- Patient check-in
- Team leadership
- Computer software proficiency
- Billing processes
- Medical records administration
- Insurance verification proficiency
- Medical procedures scheduling
- Human resources
- EMR software
- Effective communication techniques
- Patient registration
- Critical thinking
- Reception management
- Organizational skills development
- Patient needs assessment
- Team supervision
- Time management mastery
- Schedule creation
- Team leadership and motivation
- Staff recruitment and training
- Office budget management
- Financial administration
- Performance evaluation experience
- Medical care programs
- Change management
- Physician group management
- Persuasive communication
- Continuous process improvement
- Coding team coordination
- Outpatient clinical platforms
- HIPAA regulations
- Medical terminology
- Healthcare compliance
- Office management software
- Electronic health records management
- Conflict resolution abilities
- Physician coordination
- Strong interpersonal skills
- Performance data review
- Medical history obtainment
- Data entry
- Planning and prioritization
- Time management
- Work Planning and Prioritization
- Payroll and budgeting
- Flexible schedule
- Scheduling and calendar management
- Electronic filing systems
- Schedule management
- Training and orientation
- Records and database management
- Scheduling
- Staff management
- Bookkeeping
- Business administration
- Administrative background
- Payroll oversight
- Hiring and terminations
- Policy management
- Documentation and control
- Document review
- Customer satisfaction evaluation
- Administrative management
- Operational improvements
- Business correspondence
- Client relationship building
- Workload management
- Deadline adherence
- Project management
- Safety compliance
- Operations oversight
- Client consultation
- Industry regulations knowledge
- Marketing strategies
- Performance metrics
- Business development
Certification
Driver's License
Additional Information - E H R Experience
- Nextgen, 5 years
- Chart Maxx, 4 years
- Epic, 2 years
Assessments
- Customer focus & orientation, Highly Proficient, 03/01/22, Responding to customer situations with sensitivity. Full results: Highly Proficient.
- Sales skills, Highly Proficient, 08/01/20, Influencing and negotiating with customers. Full results: Highly Proficient.
Timeline
Independent Contractor
Arise Virtual Solutions
10.2022 - 10.2023
Director Of Nursing
St Francis Medical Center
05.2010 - Current
Director Of Nursing
Galitia Heart Hospital
03.2005 - 05.2010
Cardinal Health
08.2000 - 10.2003
Masters In Science - Nursing
Southern Illinois University
Baccalaureate - Nursing
John A. Logan College
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