Results-driven Senior Manager – Project Management accomplished in high-level decision-making, strategic planning, and championing diversity in hires, ideas, and perspectives. Manages projects end to end that deliver above-benchmark results and drives significant enhancements to outdated processes and systems. Focused on timely risk mitigation, continuous development opportunities, and identifying needed change transformations in support of long-term goals.
Hi, I’m
Rhonda Feltz
North Port,FL
Summary
Overview
22
years of professional experience
Work History
Lumen Technologies, LLC
SENIOR MANAGER – PROJECT MANAGEMENT
04.2022 - 04.2024
Job overview
- Developed effective business strategies, project plans, and process maps for automating outdated systems and processes utilizing Agile development methodologies, LEAN, and Six Sigma increasing automation by 70% or greater and reducing operating expenses in line with objectives for projects with multi-million dollar budgets.
- Established and managed highly successful cross-functional teams of Product Owners/Managers, Solution Owners, Solution Architects, Project Managers, and subject matter experts focused on waste reduction, elimination of outdated processes, and continual process/system improvement with results of meeting or exceeding goals.
- Communicated across teams including presenting to executive-level audiences to break down silos, creating clear and achievable project goals, and aligning organizational goals to appropriate KPIs such as revenue acceleration, operating expenses, and customer, user, and employee satisfaction while meeting or exceeded target expectations.
- Created technical business requirements, managed team requirements, scheduled dev work into sprints, and managed backlogs.
- Built strategic roadmaps, and prioritized work across multiple IT development and business teams promoting positive internal and external experiences and driving automated solutions.
- Managed multiple projects from inception to completion, following PLM framework and providing regular updates on strategic milestones.
- Skilled with handling uncertainties, adapting to unexpected changes in scope, and quickly re-prioritizing tasks/priorities minimizing impacts to project timelines and outcomes.
- Managed budgets, resources, and timelines to capitalize labor for multiple projects simultaneously.
- Identified key stakeholders and built strong relationships through effective communication and active listening skills.
- Performed timely root cause analysis, implemented successful mitigation plans, and delegated actions items appropriately ensuring projects remained on track.
- Mentored and coached team members for professional growth and improved performance and conducted regular performance reviews to ensure alignment with company expectations.
- Oversaw hiring processes by screening candidates, conducting interviews, and selecting top talent for key roles.
- Promoted positive work environments that encouraged collaboration, creativity, continuous improvement, and diversity.
- Provided strong leadership to enhance team productivity and morale.
Lumen Technologies, LLC / CenturyLink
SENIOR LEAD PROJECT/PROCESS MANAGER
04.2014 - 04.2022
Job overview
- Analyzed system and business processes using LEAN and Six Sigma methodologies to identify areas for improvement and optimization setting course for continual improvement opportunities.
- Managed multiple highly visible, multi-million-dollar projects to timely delivery as acting Product Owner/Manager of Core Network Solutions growth team by ensuring requirements were clear and handed off timely to development teams, leading testing efforts, caring for defects, managing competing priorities, and performing intensive root cause analysis for risk/defect mitigation.
- Achieved automation goals by eliminating unnecessary manual processes, automating up to 70%, reducing operating expenses, and accelerating revenue.
- Recognized risks and roadblocks and implemented timely and effective mitigation plans ensuring projects remained on track.
- Tracked, actioned, and delegated action items and kept up to date project plans to promote accountability and drive accurate status updates.
- Liaised with business clients and cross-functional team members to define project scope, timelines, resources, and requirements and developed extensive project plans to track and delegate action items and measures of success including ROI analysis.
- Enlisted key subject matter experts to obtain functional requirements and translated them into technical features/stories using JIRA software and SAFe Agile methodologies and prioritized work into sprints and managed backlog.
- Developed business cases for funding approval, created capabilities, and authored features and stories in support of strategic initiatives.
- Designed detailed operational readiness documentation, provided training, and kept stakeholders informed on transformation initiatives.
- Completed projects by conducting post-mortem evaluation, calling out lessons learned, and identifying areas of improvement for future initiatives.
- Supported conversions to and from multiple billing and ordering platforms including submitting functional requirements, performing testing, and developing and delivering training to internal and external users.
- Ensured compliance with industry standards by establishing guidelines, monitoring progress, and addressing deviations promptly.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
Embarq / CenturyLink
SERVICE DELIVERY TRAINING MANAGER
12.2001 - 04.2014
Job overview
- Created over 150 training/operational readiness documents, job aids, and reference guides and provided process support to all aspects of business.
- Developed and delivered comprehensive training plans for ordering centers of 180+ employees.
- Solicited feedback for improving documentation and delivery methods.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Trained new hires to perform cross-training exercises with experienced workers.
Education
Indiana Wesleyan UniversityMarion, IN
Bachelor of Science from Business Administration/Management
04.1997
University Overview
Skills
- Project Planning/Management (10yrs)
- Leading Teams (10yrs)
- Data Analysis and Process Improvement
- Technical Requirements Writing
- LEAN and Six Sigma
- MIRO, Mural, Visio, Smartsheet
- Root Cause Analysis
- Agile Methodologies and Scrum
- JIRA and Confluence (5yrs)
- MS Office Products, Copilot, Teams
- Power BI Reporting and Budgeting
- Sprint Planning/Backlog Management
- Cross-Functional Team Collaboration
- Clarity PPM
- Risk Assessment and Problem Solving
- CI and User Acceptance Testing
- Strategic Planning
- Talent Development
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
SENIOR MANAGER – PROJECT MANAGEMENT
Lumen Technologies, LLC
04.2022 - 04.2024
SENIOR LEAD PROJECT/PROCESS MANAGER
Lumen Technologies, LLC / CenturyLink
04.2014 - 04.2022
SERVICE DELIVERY TRAINING MANAGER
Embarq / CenturyLink
12.2001 - 04.2014
Indiana Wesleyan University
Bachelor of Science from Business Administration/Management
Similar Profiles
Vishnu VilupuruVishnu Vilupuru
ASSOCIATE MANAGER - INFORMATION SYSTEMS at Lumen Technologies (Formerly known as CenturyLink Technologies)ASSOCIATE MANAGER - INFORMATION SYSTEMS at Lumen Technologies (Formerly known as CenturyLink Technologies)
Naga SreedharNaga Sreedhar
Sr Development Consultant at Lumen TechnologiesSr Development Consultant at Lumen Technologies
ERIC TOMLINSONERIC TOMLINSON
Network Technician at Lumen TechnologiesNetwork Technician at Lumen Technologies
Blake MarcumBlake Marcum
Cart Associate at WalmartCart Associate at Walmart
Keli BourneKeli Bourne
Home Health Aide at LifeWorksHome Health Aide at LifeWorks