Rhonda Finch
New Carlisle,OH
Summary
Dedicated receptionist with strong telephone skills and front desk operations expertise. Committed to providing outstanding customer service and resolving visitor concerns efficiently.
Overview
24
24
years of professional experience
Work History
Corporate Receptionist/Switchboard Operator
7-Eleven/Speedway
02.2009 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problemsolving.
- Streamlined phone handling processes, improving response times for customer inquiries and service requests.
- Trained new staff on reception protocols, fostering a collaborative workplace environment.
- Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
- Upheld office safety standards through regular monitoring of security protocols at the reception area entrance.
- Handled emergency calls with composure, ensuring timely response from appropriate personnel.
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered central telephone system and directed calls accordingly.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Coordinated meeting logistics, including room reservations and equipment setup for corporate gatherings.
- Demonstrated adaptability by quickly learning new software programs for communication and task management purposes.
Communications/PBX Switchboard Operator
Mercy Medical Center
08.2001 - 02.2009
- Operated multi-line PBX system to manage incoming and outgoing calls efficiently.
- Coordinated communication between hospital departments to ensure timely patient service.
- Monitored call volume and adjusted staffing levels to optimize response times.
- Trained new staff on switchboard operations and emergency protocols.
- Ensured smooth business operations by managing multiline phone systems, voicemail boxes, and paging systems effectively.
- Provided reliable assistance in emergency situations, following established protocols for contacting appropriate personnel or authorities.
- Assisted new employees in learning the ropes of the PBX system by providing training and guidance on proper procedures.
Education
High School Diploma -
South High School
Springfield, OH05-1988
Skills
- Visitor logging
- Telephone skills
- Front desk operations
- Security awareness
- Multi-line telephone systems
- Building security
Timeline
Corporate Receptionist/Switchboard Operator
7-Eleven/Speedway
02.2009 - Current
Communications/PBX Switchboard Operator
Mercy Medical Center
08.2001 - 02.2009
High School Diploma -
South High School