Rhonda L. Frye
Pensacola,FL
Summary
Seeking an opportunity to continue growth within an organization in which the experience, education, knowledge, and skills can be utilized. With over 10 years in the property management industry, efficiently managing/leasing residential communities of 96 units up to 320 units. Focused on minimizing company liability by keeping all records, processes and training in full compliance with established standards and legal requirements, Quality-driven and hardworking with proven skills in spotting issues, developing resolutions and implementing corrective actions, In-depth experience of all aspects of daily operations of property management including finance and budgeting, asset management, marketing and leasing, developing relationships, staff supervision, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Compliance Manager
Apartment Management Consultants, LLC
12.2022 - Current
- Ensuring compliance in Low-Income Housing HUD/Tax Credit/Tax Exempt Bond rules and regulations by overseeing programs, policies, and practices,
- Work closely with on-site and corporate staff to ensure regulatory compliance with housing programs are met,
- Perform various audits and implement necessary solutions,
- Conduct on-going training for on-site staff to include LIHTC, Fair-housing, and additional compliance procedures,
- Communicate directly with Local Housing Authority and State Agency staff concerning any matters pertaining to compliance, inspections.
- Successful completion of annual audits, Management and Occupancy Review (MOR), Annual Management Review (AMR), Assist with Due Diligence/Acquisitions,
- Assist in completion of file review for Move ins, Annual/Interim Recertification/Lease ups/Acquisitions,
- Review and ensure all property management software data is entered correctly, retrieve Utility Allowances and income/rent limits via county/city
Floating Property Manager
Cushman & Wakefield
07.2022 - 12.2022
- Multi-site supervision
- Monitor and ensure compliance with all rules of occupancy, prepare and monitor all legal documents relating to tenant occupancy
- Review and reconcile accounts payable and receivable, present monthly management reports, and updates on administrative items, financial situation and condition of property,
- Monitor/evaluate all vendor contract, progress of maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes, Followed up on delinquent tenants and coordinated collection procedures.
- Maximize rental income and occupancy, review/approve paperwork and reports from properties
- Developed and implemented marketing strategies to increase occupancy rates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Schedule and supervise inspections and maintenance programs
Community Manager
Royal American Management
02.2020 - 06.2022
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Evaluated property conditions and recommended improvements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Aided upper-level leaders by completing budgets reports for executive action planning.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Business Manager
Carlisle Property Management, CPM
11.2013 - 02.2020
- Negotiate, prepare and monitor all legal documents relating to tenant occupancy, schedule and supervise inspections and maintenance programs,
- Develop and administer complete and accurate annual budgets, present monthly management reports including, Budget Variance, Executive Summary and Recap reports and updates on administrative items, financial situation and condition of property,
- Monitor and ensure compliance with all rules of occupancy,
- Responsible for ensuring efficient operation of multi-family/Tax Credit (LIHTC),
- Implemented sales and marketing plans to maximize rental income and occupancy,
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate verification.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Education
Bachelor's Degree - Business Administration
Faulkner University
Montgomery, AL2009
Associates of Science - Business Administration
Faulkner University
Mobile, AL2008
Skills
- Programs knowledge of Yardi, OneSite (Real Page and OPS), Blue Moon, Amazon Workspaces (FHA), AIM, Smartsheet, Microsoft & Outlook Office Suite,
- Excellent Customer Service,
- Knowledgeable in Fair Housing Laws,
- Great interpersonal and organizational skills
- Ability to multi-task and work independently,
- Detail oriented, effectively communicate
- Compliance Documentation/Monitoring
- Internal Audits/Training and Education/Audit Support
- Documentation Review/Analysis
- Time Management
- Analytical Thinking
Timeline
Compliance Manager
Apartment Management Consultants, LLC
12.2022 - Current
Floating Property Manager
Cushman & Wakefield
07.2022 - 12.2022
Community Manager
Royal American Management
02.2020 - 06.2022
Business Manager
Carlisle Property Management, CPM
11.2013 - 02.2020
Bachelor's Degree - Business Administration
Faulkner University
Associates of Science - Business Administration
Faulkner University
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