Rhonda Fulenwider
Cullman,AL
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
20
20
years of professional experience
1
1
Certification
Work History
911 Telecommunication & Corrections Director
Hanceville Police Department
Hanceville, AL
08.2019 - 03.2025
- Facilitated collaboration between teams by encouraging open communication channels.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Implemented new technologies to streamline processes and enhance productivity.
- Identified opportunities for improvement in operational performance metrics.
- Streamlined supply chain management to reduce costs and improve efficiency.
- Recruited, trained, supervised, evaluated and mentored staff members.
Assistant Manager
Jack's Family Restaurants, LP
Addison, AL
08.2018 - 04.2019
- Established processes for monitoring customer satisfaction levels.
- Delegated work to staff, setting priorities and goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
Detention Sergeant
Cullman County Sheriff's Department
Cullman, AL
01.2008 - 07.2018
- Identified and reported potential safety concerns in the facility.
- Issued clothing, tools and other authorized items to inmates.
- Instructed inmates in work assignments and explained tasks.
- Participated in emergency response drills and real situations, acting swiftly to ensure safety.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Participated in court proceedings as needed when called upon by judicial officials.
- Transported inmates to court, doctor appointments and work sites.
- Guarded facility entrances to screen visitors.
Drug and Alcohol Counselor
Bradford Health Services
Warrior, AL
09.2005 - 01.2008
- Attended continuing education conferences related to drug and alcohol counseling techniques.
- Developed client treatment plans based on research, clinical experience and client histories.
- Assisted clients in developing strategies to reduce or eliminate substance use behaviors.
- Provided crisis intervention services when needed.
- Provided referrals for additional resources such as medical care or housing assistance.
- Actively participated in interdisciplinary team meetings to discuss client progress and formulate recommendations for continued care.
- Created educational materials regarding substance abuse awareness.
Education
Associate of Applied Science - Behavioral Sciences
Wallace State Community College
Hanceville, AL05-2007
High School Diploma -
West Point High School
Cullman, AL05-2002
Skills
- Operational oversight
- Employee training
- Team building
- Interdepartmental collaboration
- Crisis management
- Technology integration
- Conflict resolution
- Risk management
- Team management
- Coaching and mentoring
Certification
- FEMA IS100.LE March 2008
- NCIC Full Certification June 2008
- FEMA IS700 June 2008
- FEMA IS800.B January 2009
- TASER Advanced Taser Certification July 2009
- Northeast Alabama Law Enforcement Academy Basic Training OLEORESIN CAPSIUM Spray February 2010
- Northeast Alabama Law Enforcement Academy Jail Management Course February 2010
- FEMA IS700.A July 2012
- FEMA IS100.LEB July 2012
- FEMA IS200.B July 2012
- SSGT VANGUARD Level 1 June 2015
- SSGT VANGUARD Level 2 July 2015
- Gulf Coast HIDTA Management & Supervision for Law Enforcement July 2015
- Human Trafficking & Investigation Course January 2016
- Calibre Press Female Enforcers Course February 2016
- Alabama Jail Training Academy Searches & Use of Force April 2016
- Less than Lethal Impact Munitions Course May 2016
- Alabama Jail Training Academy Corrections Law Class July 2016
- Alabama Jail Training Academy Officer Responsibilities & Offender Supervision Class September 2016
- Alabama Jail Training Academy Inmate Management Class November 2016
- Alabama Jail Training Academy Completion January 2017
- C.E.R.T September 2017
- NENA Advanced Fire & EMS Dispatching October 2020
- NENA Enhanced Caller Management October 2020
- NENA Advanced Police Dispatching October 2020
- Public Safety Telecommunicator 1, 7th Ed. APCO International Cert. #INS-58775-00001 November 2013-November 2026
- NENA Center Training Officer Cert. NCP# 20243-2006 December 2021
- FEMA Basics of WEBEOC June 2022
- CSX Transportation Emergency Response to RR Incidents June 2022
- FEMA Bomb Threat Preparedness & Response June 2022
- Human Trafficking for Telecommunications January 2023
- Child Sex Trafficking from Suspicion to Disclosure April 2023
- Advanced Human Trafficking Investigations September 2023
- Autism Awareness for First Responders September 2023
- Implementing Text to 911 in the PSAP September 2023
- FEMA TERT Basic Course IS-144.A December 2023
- Video to 911 February 2024
- On Scene First Reset it or Regret it March 2024
- Level Up 911 Training Deadly Cause and Fatal Encounters June 2024
- Mental Health First Aid & Substance Use June 2024-June 2027
- Public Safety Telecommunicator 1, 7th Edition Recertification APCO International Cert. #INS-74653-00239 November 2024-November 2026
- Human Trafficking Awareness for the 911 Professional October 2024
- The Public Safety Group Crimes in Progress December 2024
- GeoComm Maps User Training January 2025
- Alabama 911 User Conference 21st Century De-escalation February 2025
- Computer Cyber Training February 2025
- Essential Supervision The Healthy Dispatcher March 2025
References
References available upon request.
Timeline
911 Telecommunication & Corrections Director
Hanceville Police Department
08.2019 - 03.2025
Assistant Manager
Jack's Family Restaurants, LP
08.2018 - 04.2019
Detention Sergeant
Cullman County Sheriff's Department
01.2008 - 07.2018
Drug and Alcohol Counselor
Bradford Health Services
09.2005 - 01.2008
Associate of Applied Science - Behavioral Sciences
Wallace State Community College
High School Diploma -
West Point High School
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