Rhonda Gaines
Pickerington,OH
Summary
Dedicated professional with 20+ years of experience in people and process management. Skilled in utilizing data to support and lead teams. Results-oriented manager focused on excellence and valuing every team member. Proven track record in enhancing patient care and improving health outcomes through supportive services.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Manager-County Futures
Creative Central Ohio Futures
Columbus, OH
07.2022 - Current
- Created tailored support service plans catering to the needs of underprivileged groups resulting in improved accessibility.
- Developed result-oriented programs by working closely with teams from various departments.
- Recognized deficiencies within current processes, procedures, and systems associated with the program delivery cycle that could be enhanced.
- Monitor program performance and outcomes, utilizing data to inform decision-making and improve service delivery.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
Financial, Business, and Housing Analyst
Rhonda Gaines, LLC
Pickerington, OH
01.2008 - Current
- Research and qualify prospects and sales opportunities in target markets.
- Review client's business plans and offer suggestions on strategic improvements.
- Create additional business opportunities to maximize customer relations.
- Developed strategies to optimize operational efficiency and reduce costs.
- Identified opportunities for process improvements across the organization.
HUD Certified Director
Columbus Urban League
Columbus, OH
09.2018 - 11.2021
- 2021 Housing Manager of the year through the National Urban League.
- Solely responsible for planning, organizing, and directing the activities and programs of the FES department.
- Supervised and managed 1.4 million dollars of funding within my department.
- Wrote grant proposals for program improvement, or expansion.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Developed policies and procedures to ensure compliance with corporate standards.
- Coordinated resources across departments to maximize productivity levels.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Served as a public spokesperson at industry events or conferences.
HUD-Certified Housing Counselor/Financial Coach
Columbus Urban League
Columbus, OH
12.2016 - 09.2018
- Managed the coordination of educational workshops aimed at informing and guiding prospective first-time home buyers.
- Provided rental counseling and mediation to tenants and landlords.
- Prepared reports regarding performance and client outcomes.
- Executed well-structured training sessions, drills and exercises aimed at improving overall technique, agility and strength.
Work Force Sr. Program Administrator
Columbus Urban League
Columbus, OH
12.2015 - 12.2016
- Audit and revise the department's Legacy Binders
- Planned and conducted strategy meetings
- Designed and implemented standard operating procedures for optimal efficiency.
Customer Service Supervisor
Garden City Group
Columbus, OH
05.2012 - 10.2016
- Supervised 24 CSRs
- Assisted staff with resolving complex customer issues
- Investigated sensitive customer service complaints.
Accountant II
American Signature
Columbus, OH
08.2009 - 01.2012
- Maintained integrity of general ledger
- Analyzed and prepared monthly balance sheet for corporate reporting
- Collaborated extensively with auditors.
Tax Accountant
American Signature
Columbus, OH
10.2005 - 07.2009
- Prepared multi-state sales, unemployment, withholding and weekly 941 taxes
- Assisted small businesses and individual clients with filling out tax forms.
Education
Accounting -
Franklin University
Columbus, OHSkills
- Budget coordination
- Program leadership
- Individual instruction
- Performance monitoring
- Project coordination
- Issue and conflict resolution
- Contract development and management
- Systems and automation applications
- Data management
- Budget Management
- Effective customer communication
- Active listening
- Strategic Planning
- Technical Writing
- Customer Needs Assessment
- Quality Assurance
- Internal Auditing
- Data Mapping
- Consulting
- Financial Advising
- Team Collaboration
- Decision Making
- Critical Thinking
- Adaptability
- Policy Implementation
- Team Development
Certification
- HUD Certified
- Train the Trainer
- Elevate Cbus Graduates
- Supportive Service and Compliance
Awards
2021 National Urban League Housing Manager of the Year, HUD and NUL
Training
Leadership And Management Program, Franklin University, Columbus, OH
Affiliations
- 2020-2021 Columbus Urban League Spokesperson for Covid
https://www.youtube.com/watch?v=Xce0JIyrOBk
- Midwest Representative for HUD-US DEPT OF HOUSING & URBAN DEVELOPMENT: Eviction Prevention Partnerships: Housing Counseling Agencies and Homeless Service Programs - External January 21, 2021/1:00 p.m. CST
- https://files.hudexchange.info/course-content/housing-counseling-webinar-partnering-with-homeless-services-systems-to-prevent-eviction/Housing-Counseling-Webinar-Partnering-with-Homeless-Services-Systems-to-Prevent-Eviction-Transcript.pdf
Accomplishments
- 2021 National Urban League's Housing Director of the Year
- 2018-2021 Employee of the Year
- Created and Implemented Columbus Urban League's Housing Eviction Prevention Program-$5M grant awarded
Languages
English
Professional
Websites
- https://files.hudexchange.info/course-content/housing-counseling-webinar-partnering-with-homeless-services-systems-to-prevent-eviction/Housing-Counseling-Webinar-Partnering-with-Homeless-Services-Systems-to-Prevent-Eviction-Transcript.pdf
- https://www.homeownershipstandards.org/Home/OrgMainPublic.aspx?orgId=365
- https://www.youtube.com/watch?v=Xce0JIyrOBk
- https://www.zoominfo.com/p/Rhonda-Gaines/2426815250
- https://columbus.org/columbus-chamber-of-commerce-announces-elevate-cbus-class-two-graduates/
References
References available upon request.
Timeline
Program Manager-County Futures
Creative Central Ohio Futures
07.2022 - Current
HUD Certified Director
Columbus Urban League
09.2018 - 11.2021
HUD-Certified Housing Counselor/Financial Coach
Columbus Urban League
12.2016 - 09.2018
Work Force Sr. Program Administrator
Columbus Urban League
12.2015 - 12.2016
Customer Service Supervisor
Garden City Group
05.2012 - 10.2016
Accountant II
American Signature
08.2009 - 01.2012
Financial, Business, and Housing Analyst
Rhonda Gaines, LLC
01.2008 - Current
Tax Accountant
American Signature
10.2005 - 07.2009
- HUD Certified
- Train the Trainer
- Elevate Cbus Graduates
- Supportive Service and Compliance
Accounting -
Franklin University
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