Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
References
References
Work Preference
Software
Interests
Hi, I’m

Rhonda Garza

Jarrell,TX
Rhonda Garza

Summary

I have over 15 years of experience in the customer service & technical arena. To say that, is a passion is an understatement, as it is a love that has continuously helped me overcome obstacles, embrace challenges, and keep my career moving forward. I've had the opportunity to add a range of capabilities to my repertoire.

Overview

24
years of professional experience
1
Certificate

Work History

SunPower Corporation
Austin, TX

New Homes Solar Interconnection Coordinator
01.2022 - 04.2024

Job overview

  • Collaborated with cross-functional teams and departments to address utility-related project requirements.
  • Handled the efficient submission of project-specific incentive and interconnection applications to multiple programs and utility companies
  • Serve as a liaison between the Utilities and Incentive Programs following application submission to track project approval
  • Created comprehensive documentation for utility processes
  • Work with new home builders to gather the requisite documentation or information needed to interconnect prior to a homeowner moving in
  • Superb organization skills to stay on top of a high-volume pipeline of 80-100+ homeowners you are communicating with at any given time
  • Interacted with homeowners via various communication channels to acquire signed utility solar applications and establish system activation timelines.
  • Effectively utilized Salesforce for managing Homeowners accounts, ensuring accurate collection and organization of utility information.
  • Collaborated with other departments to improve interdepartmental communication and efficiency.
  • Guided employees in handling difficult or complex problems.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in onboarding, and training new administrative staff members.

Texas Workforce Commission
Austin, TX

Administrative Assistant II
09.2020 - 11.2021

Job overview

  • Developed expertise in using Microsoft Word and additional software applications like Commission Appeals, Powerpoint, C2T, and FileNet
  • Processes Voids and Hearing Packets with accurate information
  • Handled telephone inquiries by documenting callers' names and phone numbers
  • Ensures effective communication by relaying important updates on hearings to participants
  • Assisted with responding to general inquiries about Appeals definitions, policies, and procedures
  • Effectively communicates with the public, staff, and internal customers in a professional and courteous manner
  • Maintains office schedules and appointments
  • Skilled at thriving in a fast-paced work setting while maintaining a focus on precision.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Provided general support to teams as needed for projects.

Wyndham Destinations
Austin, TX

Business Operations Coordinator
02.2019 - 06.2020

Job overview

  • Collected, arranged, and input information into database system
  • Tracked and analyzed reports to determine where improvements in business could be made
  • Generated reports of findings to help management with making key decisions
  • Built strong relationships with customers through positive attitude and attentive response
  • Supervised daily operations and sales functions to ensure maximization of revenue, customer satisfaction and employee productivity
  • Recommended process and systems improvements such as changes to contract operations
  • Created Contracts for timeshare purchases via different types of software
  • Utilized Microsoft Office daily.
  • Maintained positive working relationship with fellow staff and management.

H-E-B Grocery
Austin, TX

General Merchandise
01.2000 - 09.2017

Job overview

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Produce color or black-and-white photographs, negatives, and slides, applying standard photographic reproduction techniques and procedures
  • Mix developing and fixing solutions according to established formulas
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
  • Bagged purchases appropriately to protect merchandise from damage.
  • Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
  • Built and maintained productive relationships with employees.

Gibbons Custom Homes
Austin, TX

Administrative Assistant
09.2015 - 06.2017

Job overview

  • Led correspondence, including mail, email, and faxes
  • Organized files, developed spreadsheets, faxed reports, and scanned documents
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips
  • Managed incoming and outgoing calls for busy office
  • Developed more efficient filing systems and customer database protocols
  • Dispersed incoming mail to correct recipients throughout office
  • Performed complex administrative management of sensitive and confidential issues
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Managed daily office operations and administrative tasks efficiently.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Hostgator.com
Austin, TX

Jr Systems Administrator I
02.2015 - 09.2015

Job overview

  • Computed sales prices, total purchases, and processed payments
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
  • Described use and operation of merchandise to customers
  • Initiated friendly conversation with each customer to determine level of assistance required
  • Generated brand awareness and positive product impressions to increase sales
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Provided technical assistance to end-users on various issues.
  • Ensured data backups, recovery procedures, and security protocols.
  • Monitored network performance to determine adjustments needed.

Sam's Club
Austin, TX

Electronics Sales Associate
09.2011 - 06.2013

Job overview

  • Cross-trained and provided back-up for other customer service representatives when needed
  • Worked as team member performing cashier duties, product assistance and cleaning
  • Collaborated successfully with variety of personalities and work styles
  • Assisted customers in selecting products, providing excellent service.
  • Cross-trained in multiple departments for increased versatility.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed customer transactions quickly and accurately.

U.S. Air Force Various Locations
Lackland AFB, TX

Services Journeyman
02.2001 - 02.2013

Job overview

  • Coordinate with commanders to ensure readiness of unit
  • Food facilities operated with appropriated funds
  • Upheld food safety standards always
  • Managed the Gym and Lodging Front Desks
  • Established and managed effective controls for labor and inventory costs
  • Kept work areas, utensils and pans cleaned and sanitized
  • Communicated with merchandising, logistics, and finance and operations departments
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations
  • Maintained rifles, machine guns, mortars and hand grenades and accounted for all weapons
  • Handled all back office paperwork, with Microsoft Office, used Outlook and PowerPoint for all communication.
  • Managed budgetary requirements for unit training programs.
  • Mentored junior officers to develop leadership skills and capabilities.
  • Assessed complex documentation for combat, weapon systems and anti-terrorism programs.
  • Managed deployment of resources during high-stress missions.
  • Ensured readiness through regular inspections of equipment maintenance.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Maintained critical communication channels among units and command centers.
  • Established standard operating procedures for various tactical scenarios.
  • Tracked attendance records of participants at various Force Support events or programs.
  • Developed marketing strategies to promote Force Support activities and services.
  • Oversaw inventory management processes for food service items, recreational equipment, and other supplies used in daily operations.
  • Coordinated with vendors to secure necessary supplies for Force Support programs.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Observed food safety and sanitation protocols to reduce germ spread.

Sprint
Austin, TX

Wireless Sales Associate
09.2007 - 03.2010

Job overview

  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
  • Answer customers' questions about products, prices, availability, product uses, and credit terms
  • Quote prices, credit terms and other bid specifications
  • Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations
  • Negotiate prices and terms of sales and service agreements
  • Maintain customer records, using automated systems
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
  • Prepare sales contracts for orders obtained, and submit orders for processing
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
  • Knowledge of Palm/Android/Blackberry/Iphone OS.
  • Described merchandise and explained use, operation and care.
  • Performed opening and closing duties, including cash handling.

Education

Southern New Hampshire University

Bachelor of Business Administration - BBA
05.2025

Skills

  • Utility Relations
  • Solar PV
  • Salesforce Lightning
  • Customer Support
  • Data Entry
  • Problem Solving
  • Android
  • Security
  • A Certified
  • Computer Hardware
  • Recordkeeping
  • Database Management
  • Document Management
  • Business Administration
  • Information Collection
  • Project Management
  • Contract Management
  • CRM Software
  • Scheduling and calendar management
  • MS Office
  • Customer Service
  • Permit applications
  • Project Coordination
  • Project assistance
  • Administrative Leadership
  • Document Control
  • Schedule Coordination
  • Project Support

Certification

  • Linux
  • Introduction to Graphic Design, Lynda.com, 04/2017, 05/2017
  • Learning Outlook 2016, LinkedIn
  • PTR Level 1 Tennis Certification, Professional Tennis Registry - PTR, will update when completed

Accomplishments

  • Presidents List via SNHU

The National Society of Leadership and Success.The National Society of Leadership and Success.

Issued by Sigma Alpha Pi - The National Society of Leadership and Success. · Jan 2024.

Affiliations

  • American Legion of Hutto Post 302, previous 2nd Vice Commander

Timeline

New Homes Solar Interconnection Coordinator

SunPower Corporation
01.2022 - 04.2024

Administrative Assistant II

Texas Workforce Commission
09.2020 - 11.2021

Business Operations Coordinator

Wyndham Destinations
02.2019 - 06.2020

Administrative Assistant

Gibbons Custom Homes
09.2015 - 06.2017

Jr Systems Administrator I

Hostgator.com
02.2015 - 09.2015

Electronics Sales Associate

Sam's Club
09.2011 - 06.2013

Wireless Sales Associate

Sprint
09.2007 - 03.2010

Services Journeyman

U.S. Air Force Various Locations
02.2001 - 02.2013

General Merchandise

H-E-B Grocery
01.2000 - 09.2017

Southern New Hampshire University

Bachelor of Business Administration - BBA

References

References available upon request.

References

References available upon request.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balance401k matchPaid time offWork from home optionCareer advancementHealthcare benefitsTeam Building / Company RetreatsFlexible work hoursPersonal development programsPaid sick leave4-day work weekStock Options / Equity / Profit Sharing

Software

Office

PowerPoint

Excel

Outlook

Interests

Helping Veterans

Dogs

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Rhonda Garza