Rhonda Geddie
San Antonio,TX
Summary
Seasoned Collections Supervisor with 40 years in researching and collecting money from Private Insurance companies as well as Medicare. Built and trained strong team of collections specialists to minimize customer disputes and maximize amounts collected. Efficiently handled administrative tasks related to management, including documentation and scheduling.
Overview
22
22
years of professional experience
Work History
Collections Supervisor Region 1 & Puerto Rico
3M KCI USA INC
10.2019 - Current
- Enhanced collections efficiency by monitoring strategic collections plans.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Upheld performance metrics to evaluate team success and identify areas for improvement.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
- Coordinated the implementation of new systems or tools to enhance collections operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Contracting/PRA.
Team Lead Collections Region 4
KCI USA INC
01.2007 - 09.2019
- Trained new team members by relaying information on company procedures.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Office/Medical Billing Manager
South Texas Medical Supply
04.2002 - 05.2006
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Conducted performance reviews and implemented improvement plans.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
Education
High School Diploma -
Theodore Roosevelt High Schol
San Antonio, TXAccounting
San Antonio College
San Antonio, TXSkills
- Staff Coaching
- Active listening abilities
- Collections
- Account Review
- Account Reconciliation
- New Hire Training
- Process Improvements
- Aging report generation
- Collections Procedures
- Healthcare Collections
- Team Supervision
- Staff Training
Additional Information
Qualifications:
Dezine
Oracle
Emptoris
Business Objects
Microsoft Excel
Micorsoft Access
Microsoft Word
Microsoft Power Point
ICD-9 and ICD 10 coding
Timeline
Collections Supervisor Region 1 & Puerto Rico
3M KCI USA INC
10.2019 - Current
Team Lead Collections Region 4
KCI USA INC
01.2007 - 09.2019
Office/Medical Billing Manager
South Texas Medical Supply
04.2002 - 05.2006
High School Diploma -
Theodore Roosevelt High Schol
Accounting
San Antonio College
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