Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Rhonda Geeslin

Mannford,OK

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

6
6
years of professional experience

Work History

General Manager

Caps Steakhouse
02.2018 - Current
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Manager

Mason Jar
01.2017 - 02.2018
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

GED -

Curry High School
Jasper, AL

Associates Degree Microcomputer - Basic Computer Software

Bevill State Community College
Sumiton, AL
04.1994

Certificate of Office Administratiom - General Office Services

JTPA Secretarial School
Jasper, AL
1991

Skills

  • Economic Analysis
  • Profit and Loss Accountability
  • Verbal and Written Communication
  • Total Quality Management
  • Staff Training
  • Food Preparation and Safety
  • Profit and Loss
  • Problem Resolution
  • Coaching and Mentoring
  • Team Leadership
  • Staff Motivation
  • Staff Management

Timeline

General Manager

Caps Steakhouse
02.2018 - Current

Manager

Mason Jar
01.2017 - 02.2018

GED -

Curry High School

Associates Degree Microcomputer - Basic Computer Software

Bevill State Community College

Certificate of Office Administratiom - General Office Services

JTPA Secretarial School

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Rhonda Geeslin