RHONDA GERTSCH
CASEY,IA
Summary
Dynamic and results-driven professional with extensive experience at Casey's, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and foster collaboration. Skilled in inventory management and problem-solving, committed to continuous improvement and delivering exceptional results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
CTFSL
Kwik Star
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Kitchen Manager
Casey's
01.2022 - 03.2025
- Supervised daily kitchen operations to ensure compliance with health and safety standards.
- Trained and mentored kitchen staff on food preparation and cooking techniques.
- Developed and implemented efficient inventory management systems to reduce waste.
- Coordinated menu planning and seasonal offerings based on customer preferences.
- Streamlined food production processes to enhance service speed and quality.
- Led initiatives for continuous improvement in kitchen efficiency and customer satisfaction.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Store Manager
Casey's
03.2020 - 01.2022
- Oversaw daily store operations, ensuring exceptional customer service and operational efficiency.
- Managed inventory levels, optimizing stock replenishment processes to reduce shortages.
- Trained and mentored staff, enhancing team performance and customer engagement strategies.
- Implemented employee training programs focused on customer service excellence and operational best practices.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
Caseys General Stores Inc
07.2019 - 03.2020
- Supported store operations by coordinating staff schedules and optimizing workflow efficiency.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to enhance customer service experiences and resolve issues promptly.
- Trained new employees on company policies, procedures, and best practices for service excellence.
- Monitored financial transactions to maintain cash accuracy and compliance with company standards.
- Developed promotional displays to increase product visibility and drive sales within the store.
- Analyzed sales data to identify trends and recommend strategies for improving revenue performance.
- Led team meetings to foster communication, share updates, and encourage employee engagement initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
GED - GED
Old Central School
Paris, TN05.1999
Skills
Friendly, positive attitude
Timeline
CTFSL
Kwik Star
03.2023 - Current
Kitchen Manager
Casey's
01.2022 - 03.2025
Store Manager
Casey's
03.2020 - 01.2022
Assistant Manager
Caseys General Stores Inc
07.2019 - 03.2020
GED - GED
Old Central School