Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Golden

Rhonda Golden

Burlington,NC

Summary

Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor. Dedicated to enacting policy and procedure improvements, patient satisfaction strategies and workflow optimizations in order to effectively manage all administrative functions in high-volume medical settings. Knowledgeable administrator with good verbal and written communication skills and a decisive nature.

Overview

23
23
years of professional experience

Work History

Field Operations Coordinator

Carolina Speech Pathology
Apex, NC
04.2023 - 12.2023
  • Developed and implemented strategies for efficient field operations processes.
  • Collaborated with managers to assess needs and develop program plans.
  • Researched best practices for improving efficiency in the field operations process.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Monitored field operations personnel performance and provided feedback.
  • Coordinated field operations activities to ensure successful completion of projects.

Transaction Coordinator

01.2019 - 01.2021
  • Assisted with the coordination of open houses, inspections, and showings.
  • Provided updates to clients throughout the entire transaction process via email or phone calls.
  • Reviewed and ensured all transaction documents are complete, signed, and filed.
  • Scheduled and coordinated completion of pre-listing and post-closing tasks.

Patient Access

Alamance Regional Medical Center
Burlington, NC
01.2008 - 01.2010
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Performed data entry tasks related to billing and collections procedures.

Medicaid Billing Specialist

LabCorp
Burlington, North Carolina
01.2001 - 01.2003
  • Submitted insurance claims and followed up on denials or discrepancies to ensure prompt payment.
  • Informed patients of claims status after filing insurance claims.
  • Complied with insurance regulations dictated by local, state and federal agencies.
  • Collaborated with fellow team members to manage large volume of claims.

Education

BBA - Data Analysis/Project Management

Liberty University
Lynchburg, VA
12-2026

NC Real Estate Broker -

Fonville Morrisey
Durham, NC
01.2017

Certificate Diploma - Dental Assisting

Sunrise School Of Dental Assisting
01.2011

Real Estate Appraisal -

Dan Mohr Real Estate School
01.2007

Medical Office Technology -

Alamance Community College
Graham, NC
01.2001

Skills

  • Customer service
  • Compliance regulations
  • Problem solving
  • Effective communication
  • Team collaboration
  • Real estate appraisal
  • Data analysis
  • Project management
  • Scheduling expertise
  • Sales support
  • Field operations analysis
  • Conflict resolution
  • Analytical thinking

Timeline

Field Operations Coordinator

Carolina Speech Pathology
04.2023 - 12.2023

Transaction Coordinator

01.2019 - 01.2021

Patient Access

Alamance Regional Medical Center
01.2008 - 01.2010

Medicaid Billing Specialist

LabCorp
01.2001 - 01.2003

BBA - Data Analysis/Project Management

Liberty University

NC Real Estate Broker -

Fonville Morrisey

Certificate Diploma - Dental Assisting

Sunrise School Of Dental Assisting

Real Estate Appraisal -

Dan Mohr Real Estate School

Medical Office Technology -

Alamance Community College

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