Rhonda Grady
Salisbury,NC
Summary
* I have been in outside medical equipment sales for 33 years and have covered many different healthcare venues.
* I started in the physical and occupational equipment sales to bring awareness to what is needed to help patients have a better quality of life.
* I then went into Orthopeadic equipment sales and opened up a virgin territory and worked closely with surgeons, surgery schedulers, case managers, nurses, ambulatory surgery centers, assisted living and nursing homes as well as taking care of patients in their homes and or hospitals or rehab centers.
* I have always cared for others to help them have a better quality of life.
* I am Sympathetic as well as Empathetic and very motivated to helping others.
* I like to combine clinical experience with compassion to meet the challenges facing today's healthcare industry.
Overview
35
35
years of professional experience
Work History
Quality Control Manager- Inside Sales
PowerHome Solar
Mooresville, NC
09.2021 - Current
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Adhered to all legal, safety and health standards.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
New Home Sales Consultant
Lockridge Home Designs
Charleston, SC
01.2020 - 02.2021
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Examined homes for client arrivals after planning open-house events and showings.
- Designed and staged homes for optimum showings and photography.
- Identified value-added solutions to complex problems and leveraged trends in customer industries to increase sales.
Account Executive
Rotech Oxygen & Medical Equipment
High Point, NC
02.2020 - 11.2020
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Created and executed account strategies to present services to key decision makers.
- Upsold special packages while preparing quotes for potential clients.
- Delivered services to clients to secure additional business and grow revenue streams.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Presented key decision-makers with new and updated account strategies.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Conducted informational trainings and briefings to clients on new features and updated products.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Business Development Executive
Carolina Sports & Orthopaedic Equipment Sales
Charleston, SC
03.2018 - 01.2020
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
- Contributed to industry organization and trade shows to gather competitive and industry intelligence.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Office Manage, Case Manager, Sales/Marketing Manager
Atlantic Coast Physical Medicine
Charleston, SC
11.2017 - 03.2018
- Participated in professional growth programs to support special education improvement efforts.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
Senior Area Sales Manager
Medequip, Inc.
Raleigh, NC
01.2017 - 11.2017
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
- Hired, mentored and motivated 7 Patient care reps servicing over 150 long-term customer accounts.
- Built lasting relationships with clients through outstanding customer service interactions.
- Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment.
- Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
- Led startup of sales region while managing 14 individuals.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- T & T Technologies owner retired this division and sold to Medequip, Inc. I stayed on until moving and getting married.
District Sales Manager
T & T Technology, Inc.
Raleigh, NC
11.1999 - 01.2017
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Developed strong relationships with key referral sources, resulting in 100% increase in referrals.
- Grew YOY sales 100% by consistently meeting and exceeding quotas.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
Business Co-Owner
Threes Company Hair Salon
Graham, NC
01.1997 - 11.1999
- Implemented business strategies by executing Body Wraps and Diet, increasing revenue and effectively targeting new markets.
- Brought a NEW business to the area to help men and women with health and weight issues.
- Monitored other partners clientele and booked appointments accordingly.
- Brought media in to do a story on the business to let viewers know we were in town and ready to serve them.
Senior Territory Sales Manager
EMPI, Inc.
Raleigh, NC
01.1992 - 01.1997
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Prospected at least 50 leads per week and pursued opportunities to lock in paying customers off potential connections.
- Increased volume business with existing accounts 85% through persistence and follow up.
- Established successful account relationships with surgeons and case managers by building rapport and maintaining consistent communication.
- Established successful account relationships with surgery schedulers and office manager's by building rapport and maintaining consistent communication.
- Managed over 100 accounts in the Triad & Triangle territory.
- Generated continuous customer referrals by delivering exceptional sales support, sustaining consistent revenue and improving industry awareness.
- Identified opportunities and cultivated new business through 50 new cold calls per week.
- Surpassed sales targets 90% consistently and maintained solid company rankings.
Territory Manager
Pine Ridge Medical// Medtronic
Raleigh, NC
07.1987 - 01.1992
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Increased volume business with existing accounts 85% through loyalty and follow up.
- Generated continuous customer referrals by delivering exceptional sales support, sustaining consistent revenue and improving our health-care market share.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Prospected at least 30 leads per week and pursued opportunities to lock in paying customers off potential connections.
- Established successful account relationships with physical and occupational therapists by building rapport and maintaining consistent communication.
- Managed over 75 accounts within designated territory.
- Prepared sales presentations for clients showing success and credibility of needed products.
- Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 100% revenue increase.
Education
Computer Programming
Trident Technical College
Charleston, SC1985
Skills
Honesty
Integrity
Customer Service
Education of Renewable Energy
Helping others
running, water sports, landscaping, remodeling homes, sky diving, scuba diving,rock climbing, horses
I am very active and love being outdoors and traveling.
I like to challenge myself and try new things as much as I am able to.
Helping others with home remodeling and landscaping is another passion of mine. I always want to make things better then I find them.
I have been running 1/2 marathons and have ran in 12 states. I like to collect the medals and the t-shirts.
Timeline
Quality Control Manager- Inside Sales
PowerHome Solar
09.2021 - Current
Account Executive
Rotech Oxygen & Medical Equipment
02.2020 - 11.2020
New Home Sales Consultant
Lockridge Home Designs
01.2020 - 02.2021
Business Development Executive
Carolina Sports & Orthopaedic Equipment Sales
03.2018 - 01.2020
Office Manage, Case Manager, Sales/Marketing Manager
Atlantic Coast Physical Medicine
11.2017 - 03.2018
Senior Area Sales Manager
Medequip, Inc.
01.2017 - 11.2017
District Sales Manager
T & T Technology, Inc.
11.1999 - 01.2017
Business Co-Owner
Threes Company Hair Salon
01.1997 - 11.1999
Senior Territory Sales Manager
EMPI, Inc.
01.1992 - 01.1997
Territory Manager
Pine Ridge Medical// Medtronic
07.1987 - 01.1992
Computer Programming
Trident Technical College