Harpreet Kaur
Riverside,CA
Summary
Dynamic Front Desk Agent and Receptionist with a proven track record at Econo Lodge Hotel, excelling in guest relations and problem-solving. Mastered reservation systems and Microsoft Office, enhancing customer loyalty through exceptional service. Streamlined operations, demonstrating superior time management and administrative skills. Achieved positive feedback by prioritizing guest satisfaction and efficient front office support.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Econo Lodge Hotel
10.2016 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
Receptionist
ITouch Eyebrow
02.2017 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School - General Studies
Jurupa Valley High School
Jurupa Valley, CA06.2006
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Credit and cash payments
- Guest Relations
- Oral and written communications
- Administrative Skills
- Reservation Systems
- Front Desk Management
- Microsoft Office
- Front Office Support
- Administrative Support
- POS Systems
- Registration processing
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Receptionist
ITouch Eyebrow
02.2017 - 03.2020
Front Desk Agent
Econo Lodge Hotel
10.2016 - Current
High School - General Studies
Jurupa Valley High School
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