Rhonda Griffin
Detroit,MI
Summary
Supplier Highlights: 10+ years in an administrative support role Focused Administrative Assistant with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies, and project resources. Clear communicator and initiative-taking worker with a decisive nature necessary to manage independent work. Resolute Administrative Assistant with experience managing front desk operations and offering general office support. Meticulous specialist with background coordinating scheduling and record-keeping. Driven Administrative Assistant who successfully delivers vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem-solving and talent for boosting operational efficiency.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Wayne Metro Community Agency
06.2023 - 12.2026
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assist in the preparation of regularly scheduled applications and concerns.
- Complete intake forms and input them into system database.
- Distribute all site relevant communications appropriately and clearly to staff while remaining knowledgeable about agency resources and direct staff to the appropriate processes for their needs.
- Serve on the Emergency Response team for assigned location as a Safety Captain, remain CPR/AED/First Aid trained, and ensure that monthly safety inspections are performed timely.
- Schedule appointments and seating reservations as requested. Assist in managing meeting room bookings, set-up and take down.
- DHS Assignments assisting clients and referrals.
- Acted as a resource navigator which entailed assisting over 70 clients clients a day with DTE rental assistance and water applications.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Licensing Assistant
Roth Staffing/YES Communities
04.2023 - 06.2023
- Conducted an audit of licenses issued to over 290 manufactured home communities.
- Uploaded licenses to SharePoint and other databases for review.
- Managed the receipt, recording and distribution of all renewed licenses.
- Coordinated with local jurisdictions to obtain bonds and licensing fees for various license types.
- Submitted license applications and supporting documentation to third-party processor for submission to jurisdictions.
- Sent email correspondence to internal and external parties to ensure communities were licensed correctly.
- Tracked all open order reports to obtain any license or permits that may be missing documents for effective renewal.
- Provided weekly licensing status reports to Senior Management.
Administration Assistant
Ashton Carter
05.2021 - 06.2022
- Contacted over 20 clients for interviews and set up interview dates for different departments for over twenty employees.
- Uploaded resumes on indeed and zip recruiter.
- Pulled resumes for prospective candidates and filed them away in data system.
- Approved invoices in workflow for payments.
- Set up owner invoices for payment and billing.
- Planned prioritized and supported multiple assignments and projects simultaneously.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Drafted agendas, recorded minutes, created documents for meetings, and produced highly accurate internal and external letters and memoranda.
- Scheduled office meetings and client appointments for staff teams.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
DOT Administrator
Roush Enterprises
09.2019 - 04.2020
- Drafted correspondence, confirmed all applications and documents were correct.
- Performed weekly orientation with 10-20 prospective employees.
- Navigated Keep Trucking Website entered all employee's information into computer system.
- Faxed, scanned, and emailed employees and clients relative documentation.
- Worked with Excel, Outlook, Adobe, Microsoft, and PowerPoint.
- Complied reports and safety regulations pertaining to compliance activities.
- Maintenance E-logs including device training for drivers.
Legal Administrative Assistant
Delphi Legal Department
04.2014 - 05.2019
- ver 20 oPrepared appropriate documents for over one hundred companies by prepping and organizing exhibits.
- Performed general office duties, such as faxing, copied and scanned documentation to proper filing system also prepared meetings for appropriate division in Delphi Legal Department.
- Prepared pleadings for Corporation such as Agreements, Assignments, and other Legal Documents.
- Input data into company's computer system using SharePoint, Act, and other computer systems.
- Also, format DDC list using Excel Spreadsheets High proficiency in Microsoft Word, PowerPoint, Outlook, Excel, Lync, Internet Explorer, Concur Expense.
- Assisted with payroll and invoices, scheduled, and set up business meetings.
- Assisted with travel arrangements internationally and domestically for ten employees and clients.
- Helped with intake of new clients and materials by setting up files and documenting vital information.
- Managed general clerical needs such as opening and closing files, scanning sheets, and faxing documents.
Legal Assistant
Hatchett, DeWalt & Hatchett
01.2013 - 01.2014
- Prepared pleading for 5 (five) Attorneys such as Motions, Notice of Hearings, Proof of Service, Complaints, and other legal documents also electronically filed legal documents.
- Prepared appropriate documents for court by prepping and organizing exhibits.
- Open and Closed files for Attorney and stored them in their proper destination.
- Performed general office duties, such as faxing, copied and scanned documentation to proper filing system also prepared calendar for Attorney's.
- Prepared pleading for Attorneys such as Motions, Notice of Hearings, Proof of Service, Complaints, and other legal documents also electronically filed legal documents.
- Managed office scheduling and made notes for deadlines, motions, and other important dates.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Reviewed, edited, and proofread legislation drafts for proper grammar, spelling, punctuation, and formatting.
Student Assistant
Oakland Community College
05.2012 - 08.2012
- Worked with over fifty disability students as far as set them up for testing and made sure students had appropriate documentation for appointments.
- Assisted over fifty students per day in setting appointments and directed them with correct departments.
- Filed documentation, and made sure that students appropriate files, were placed accordingly.
- Answering phones line inbound, and outbound calls routed them to appropriate department.
- Performed general office duties such as faxing, data entry, copied documentation.
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
Legal Assistant
Kilpatrick & Associates
12.2010 - 11.2011
- Prepared and electronically filed forty legal documents and moving papers per week, in addition to twenty-five subpoenas, complaints, appeals, E-file motions for Bankruptcy Court per week.
- Six attorneys assisted in collecting information for opening, and closing of all files; also, entering data into company's computer made photocopies of correspondence, documents, and other printed materials approximating fifty completed files per week; performed with accuracy.
- Supported bankruptcy firm of 6 attorneys with prepping, and organizing, legal documents and appropriate exhibits for attorneys for court; also, communicated with courts and client's daily.
- Answered calls routed them to the appropriate department; resolved client issues.
Staffing Specialist
Adecco Transportation
12.2009 - 03.2010
- Supervised daily operations for staff of forty employees and oversaw all daily office functions.
- Problem solved performance and staffing issues; coached and conducted disciplinary actions as needed; entered payroll into company's computer in timely and accurate manner.
- Maintained Customer Focus relationship with clients to ensure all communication was received correctly to place promotable advertisement placement on website.
- Reviewed resumes for future candidates, and hired candidates for new, or existing orders based on needs of clients; performed background checks and reference checks in hiring process.
- Developed guidelines, questionnaires, and processes for assessing, interviewing, and onboarding phases.
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
- Interviewed, hired, and mentored over ten new personnel and oversaw all staffing operations.
- Developed and facilitated new-hire orientations.
- Shadowed employees to determine accurate description of duties and skills required for each position.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Marketing Specialist
04.2002 - 03.2003
- Recruited 25-50 new accounts per week for representative to individuals using consultative advertising techniques and persuasive sales techniques resulting in 90% close of sale rate.
- Identified prospective customers using lead generating methods and performing and average of two hundred cold calls per day: conducting outreach calls explaining benefits of Financial Trust.
- Processed thirty accounts per day, inputting data into computer and overseen necessary issues.
- Provided customers with vital information pertaining to companies trust brochures; solicited and maintained approximate 20% general inquiry, to loyal client conversion rate.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Retention Specialist
Oakland Press
07.2000 - 09.2001
- Promoted to Manager within six months based on excellent performance, managing seven employees.
- Answered and routed one hundred calls per day, resulting in superior client problem resolving abilities.
- Displayed excellent customer service by identifying needs, quick gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Checked to ensure that appropriate changes were made to resolve customers' problems and questions; updated and researched one hundred files daily, to ensure all data was accurate.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Implemented employee incentive programs to promote positive work culture and increase retention and performance.
Customer Service Representative
Spherion Staffing Service
06.2001 - 09.2021
- Created repeated business by developing long-term relationships with client bases of over one hundred, analyzed client's sales; conducted research and resolved client concerns in timely effective manner.
- Reviewed an average of one hundred files daily, processed required information into data system.
- Managed and ensured proper handling and care of over five hundred existing accounts.
- Respond to customer's request regarding information on their accounts.
Education
BBA - Criminal Justice
Southern New Hampshire University
Hooksett, NH05.2026
Associate degree - undefined
Oakland Community College
Auburn Hills, MI05.2014
Skills
- SAP
- Word
- Bluebeam
- Outlook
- SharePoint
- Excel
- Quick Books
- Employee Orientation
- Social Media Updating
- Google Drive
- Strong Critical Thinking Skills
- Able to type 55 wpm
- Recruitment
- Type 55 WPM
- PowerPoint
- Adobe Acrobat
- Confidentiality and Data Protection
- VENA
- Initiative-taker
- Proficient in
- Microsoft Office Suites
- Talent Acquisition
- Managing Status Reports
- Staff Orientation and Training
- Empower
- MIBridges
- EnQuesta
- Caspio
Certification
Notary Public until May 2031
AED, CPR, Workplace First Aid Course completed on Course expires on June 13, 2025 June 13, 2027
Timeline
Administrative Assistant
Wayne Metro Community Agency
06.2023 - 12.2026
Licensing Assistant
Roth Staffing/YES Communities
04.2023 - 06.2023
Administration Assistant
Ashton Carter
05.2021 - 06.2022
DOT Administrator
Roush Enterprises
09.2019 - 04.2020
Legal Administrative Assistant
Delphi Legal Department
04.2014 - 05.2019
Legal Assistant
Hatchett, DeWalt & Hatchett
01.2013 - 01.2014
Student Assistant
Oakland Community College
05.2012 - 08.2012
Legal Assistant
Kilpatrick & Associates
12.2010 - 11.2011
Staffing Specialist
Adecco Transportation
12.2009 - 03.2010
Marketing Specialist
04.2002 - 03.2003
Customer Service Representative
Spherion Staffing Service
06.2001 - 09.2021
Retention Specialist
Oakland Press
07.2000 - 09.2001
Associate degree - undefined
Oakland Community College
BBA - Criminal Justice
Southern New Hampshire University
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