Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rhonda Grimes

Rhonda Grimes

Warsaw,KY

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Overview

3
3
years of professional experience

Work History

Instacart Shopper

MYSELF
02.2021 - 11.2023
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
  • Developed strong working relationships with store employees, facilitating efficient navigation and item location.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
  • Collaborated with fellow shoppers to streamline processes and ensure optimal team performance.
  • Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
  • Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
  • Handled complex transactions accurately, processing payments securely using the Instacart platform.
  • Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.
  • Safeguarded customer privacy by diligently following all company policies regarding personal information protection.
  • Supported an inclusive shopping environment by accommodating special needs or accessibility requirements for diverse customers.
  • Navigated challenging traffic situations calmly while ensuring timely deliveries and minimizing delays.
  • Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
  • Expanded knowledge of local product offerings through ongoing research and frequent communication with store personnel.
  • Contributed to a positive work culture among fellow shoppers through support, encouragement, and collaboration.
  • Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
  • Loaded and unloaded orders at customer's homes or locations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Consulted with customers on food selections and custom order requests.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Communicated with vendors to stay informed of new products and stock availability.
  • Created attractive displays to attract more customers and increase sales.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.

Material Handler

Indeed
06.2022 - 10.2022
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Reduced order processing time with streamlined material handling procedures.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
  • Managed inventory levels with precision, performing regular audits and adjusting as necessary.
  • Assisted in reducing operating costs by identifying opportunities for process improvement and waste reduction.
  • Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Optimized storage space usage by devising efficient shelving layouts and organization strategies for materials.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
  • Delivered exceptional customer service by addressing inquiries related to stock availability or shipment status promptly.
  • Minimized downtime during shift changes by conducting thorough handover briefings between incoming and outgoing teams.
  • Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Packed items into appropriate containers for shipment.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Received and unpacked shipments and new equipment as directed.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assembled pallets and crates for secure transportation of materials.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Education

GED -

Benton Library
Benton, IL
04.1990

Skills

  • Delivery Management
  • Product Picking
  • Order Accuracy
  • Strong Work Ethic
  • Route Planning
  • Reading Comprehension
  • Quick Learner
  • Attention to detail
  • Familiarity with store layout
  • Interpersonal skills
  • Time management
  • Mobile app proficiency
  • Product knowledge
  • Effective communication
  • Stress management
  • Multitasking abilities
  • Active listening
  • Customer service
  • Adaptability and flexibility
  • Conflict resolution
  • Positive attitude
  • Self-motivation
  • Efficient shopping
  • Inventory management
  • Reliability and punctuality
  • Organizational skills
  • Physical stamina
  • Documentation and Reporting
  • Purchase Recommendations
  • Flexible Schedule
  • Accurate Money Handling
  • Relationship Building
  • Decision-Making
  • Online Order Processing
  • Verifying Order Accuracy
  • Planning and Organization
  • Market Trends Analysis
  • Prioritizing Orders
  • Upbeat and Outgoing Attitude
  • Product Expertise
  • Lift up to [Number] Pounds 50
  • Payment Processing
  • Lift up to [Number] Pounds
  • Merchandise Selection
  • Packing and Shipping
  • Quality Control
  • Shipping and Receiving
  • Report Generation
  • Records Updating
  • Order Fulfillment
  • Retail Merchandising
  • Customer Relationships
  • Goal Setting and Prioritization
  • Performance Improvement
  • Product Location

Timeline

Material Handler

Indeed
06.2022 - 10.2022

Instacart Shopper

MYSELF
02.2021 - 11.2023

GED -

Benton Library

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Rhonda Grimes