Rhonda Guiton
Fairfield,CA
Summary
Resourceful Support Services Specialist known for high productivity and efficient task completion. Specialize in technical support, client communication, and problem-solving strategies. Excel in teamwork, adaptability, and effective communication, ensuring seamless service delivery and operational excellence.
Overview
20
20
years of professional experience
Work History
Support Services Specialist
Department of Housing and Urban Development
San Francisco, CA
09.2007 - Current
- Assisted in the development of new processes and procedures for Support Services Specialists.
- Collaborated with other departments within the organization as needed.
- Provided technical and customer service support to external and internal customers.
- Responded promptly to requests from customers regarding product information or troubleshooting assistance.
- Coordinated with vendors for repair services when necessary.
- Resolved escalated customer service issues in a timely manner.
- Maintained inventory of hardware equipment and supplies used by Support Services Specialists.
- Assisted with developing budgets for departmental projects and monitored spending against budget allocations.
- Ensured compliance with applicable laws, regulations, and organizational policies related to support services activities.
- Resolved conflicts among team members promptly through effective problem-solving techniques.
- Reported concerns and recommendations from clients and employees to senior management.
- Organized and maintained documents, files and records.
- Pitched in to help with office tasks during busy periods and staff absences.
- Monitored office supplies to replenish needed inventory before depletion.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Planned and controlled budgets for contracts, equipment and supplies.
Administrative Specialist
U.S. Department Agriculture/OIG
San Francisco, CA
04.2005 - 09.2007
- Created documents such as invoices and purchase orders according to established guidelines.
- Compiled data from various sources to create detailed reports for management.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed office supplies inventory and placed orders when necessary.
- Verified invoices prior to processing payments within established timelines.
- Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
Education
Associate of Arts - Business Administration
Laney College
Oakland, CA12-2002
Bachelor of Arts - Business Management
University of Phoenix
San Francisco, CA12-2002
Skills
- Customer service
- Vendor coordination
- Inventory management
- Budget management
- Conflict resolution
- Document organization
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Team building
- Follow-up skills
- Maintain records
- Written communication
Timeline
Support Services Specialist
Department of Housing and Urban Development
09.2007 - Current
Administrative Specialist
U.S. Department Agriculture/OIG
04.2005 - 09.2007
Associate of Arts - Business Administration
Laney College
Bachelor of Arts - Business Management
University of Phoenix
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