RHONDA HALL
Catering, Business Management
Baltimore,MD
Summary
High-energy individual with over 20years experience in event management & coordinator, Data processing, office management and customer service. With a background in banking, real estate and state services administration. Skilled communicator builds rapport-easily, with a preference for variety and a fast paced work environment. Hard working, adaptable and enjoys a challenge.
Overview
29
29
years of professional experience
Work History
CATERING SUPERVISOR
LOYOLA UNIVERSITY
Baltimore , MD
09.2013 - 01.2020
- Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
- Supervised and coordinated day-to-day activities of catering staff, including assigning tasks.
- Assured success of events and oversaw banquet setup, service, breakdown, and storage of equipment.
CATERING MANAGER
CAMDEN YARDS
Baltimore , MD
01.2009 - 07.2012
- Worked with chefs to prepare custom menus, special meals and featured beverage
- Monitored budgets for catering services, ordered all supplies for events, inventory of all product, prepared all transfers of all product needed for catering department from warehouse, all Liquor orders when necessary, sent monthly reports, attended all Beo meetings, as well as Managerial meetings
- Established relationships with vendors to secure competitive prices on supplies needed for catering projects.
- Provided guidance to staff regarding proper presentation of dishes served at catered events, parties or buffets based on client needs.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking.
Quality Assurance Manager
Personnel Plus
Baltimore, MD
01.2006 - 11.2011
- Managed company onboarding processes, interviewing and selecting new personnel
- Assisted staff performance on and off Banquet floor
- Established quality assurance practices.
- Assigned Jobs to staff going to multiple locations as well as visiting the locations twice a month every other month to assure client contract and staff work ethics and report of. Also Conducted all Teams Tip trainings
Catering Supervisor (Manager)
Ravens STADIUM
Baltimore, MD
01.2004 - 10.2010
- Assisted in standard operating procedures for catering services.
- Manage setup of bars ran all Parties, Suites, Meetings, Tasting ect.
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Conducted pre shift meetings as well as giving task assignments
- Supervised day-to-day activities of catering staff
- Interacted with guests on a regular basis to ensure satisfaction with meals served at catered functions.
- Resolved any complaints or concerns from customers regarding catering services provided.
- Provided feedback to chefs on menu changes or improvements that should be made based on customer preferences.
Associate Manager of Operations
Signet Bank/Wachovia/Wells Fargo
Columbia , MD
02.1991 - 12.2004
- Coached employees to carry out daily functions and reported progres
- Assessed, activity reports and financial statements to measure productivity and goal
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of check payment process for BG&E, Mortgage; etc., Data entry check processing and procedures
Education
No Degree - Business Management
UNIVERSITY OF PHOENIX
Timonium, MD07.2006
Diploma - Information Processing
Advanced Career Training
Baltimore, MD11.1991
High School Diploma -
Trenton Central High School
Trenton, NJ05.1984
Skills
- Food and Beverage Service Customer Service, Critical Thinking
- Worker Training
- Venue Management
- Written and Verbal Communication
- Catering Marketing
- Event Logistics
- Customer Service
- Quality Assurance
- Event Planning
- Strategic Direction
- Client Engagement
Refrences
- Upon request
Certifications
- Banquet Trainer- Certification
- Team Tip Trainer - Certification
Timeline
CATERING SUPERVISOR
LOYOLA UNIVERSITY
09.2013 - 01.2020
CATERING MANAGER
CAMDEN YARDS
01.2009 - 07.2012
Quality Assurance Manager
Personnel Plus
01.2006 - 11.2011
Catering Supervisor (Manager)
Ravens STADIUM
01.2004 - 10.2010
Associate Manager of Operations
Signet Bank/Wachovia/Wells Fargo
02.1991 - 12.2004
No Degree - Business Management
UNIVERSITY OF PHOENIX
Diploma - Information Processing
Advanced Career Training
High School Diploma -
Trenton Central High School
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