Microsoft, LoadOps TMS, Oricle, SalesForce
Rhonda Hall
Vale,NC
Summary
Solution and customer-focused implementation professional with proven strengths in dispatch coordination, project management, technical support, and customer service support. Scheduled all field service engineers and stayed within accordance with customer requirements, earning high customer satisfaction ratings and fostering ongoing business relationships. Core competencies include: Field Service Engineering Change Order (ECO) Project Coordinator, Team Leadership, Parts order, Customer Relationship, Dispatch Coordinator, Data Entry. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
18
18
years of professional experience
Work History
Office Manager/Dispatch
Big Wheels Logistics, LLC
02.2018
- Office Admin Manage Team schedules and appointments
- Responsible for generating and tracking payment processing
- Maintained the companies QuickBooks and helped with year-end reporting
- Maintained customer relationships through superior customer service and problem solving.
Customer Service Manager/Dispatcher
Phoenix Dispatch Services
04.2019 - Current
- Worked with owner operator (trucking companies) to schedule trips
- Worked with brokers in negotiation
- Filling out carrier packets for carriers to secure loads
- Billing, working with Factoring companies for payouts
- Customer supports for transit updates of ETA or any issues with the loads
- Route planner
- Worked with Customers to ensure appointment setting.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to confirm accuracy.
- Kept accurate records to document customer service actions and discussions.
Office Manager
MECHANICAL DOCTOR, INC
01.2016 - Current
- Answered calls for HVAC services, dispatched technicians for service calls, performed accounts receivable and payable, maintained websites for advertisement as well as Angie's List customers
- Kept daily spreadsheets for commissions and performed daily general office duties.
Meter Analysis
Contract Assignment
01.2017 - 01.2018
- Run Queries for daily reports
- Monitor meters for repairs, reconnects, disconnects or change outs
- Troubleshoot CGRs and meters
- Run customer queries
- Maintain daily spreadsheets
- Data Entry
- Customer service.
Claims Representative
THE REMI GROUP
01.2014 - 01.2015
- Processed and date stamped documents and distributed to the data entry department
- Performed data entry processing claims into system
- Handled customer service questions and complaints.
Receptionist/Administrative Assistant
SHAMROCK ENVIRONMENTAL CORPORATION
01.2012 - 01.2014
- Answered a twelve-line phone system and routed calls for customers
- Ordered office supplies
- Scheduled meetings, prepared conference rooms for meetings and general housekeeping
- Worked with Microsoft Windows and Excel
- Also, transposed service requests from customer service onto worksheets, manifest and BOL for dispatch
- Worked with Safety Director keeping record of training files in compliance and drug testing for employees
- Worked with drivers to ensure daily trip logs and vehicle inspections stayed current for DOT regulations
- Logged hours for equipment in Solomon for Accounts Receivable
- Distributed mail accordingly.
Dispatch/Project Coordinator
PARATA SYSTEMS
01.2007 - 01.2012
- Oversaw dispatches for field service engineers
- Scheduled dispatches for customers throughout the United States, Puerto Rico, Canada and Alaska
- Work with over 3,500 customers daily to ensure customer satisfaction
- Coordinated ECO projects, consistently delivered projects on schedule and fulfilled all customer requirements, receiving high customer satisfaction ratings and earning customer loyalty
- Recognized as a subject matter expert and the 'go-to' resource for scheduling and handling immediate issues
- Sought out by staff and customers for customer assistance
- Wrote the procedure for Dispatching Field Service Technicians, resulting in more accurate content which lead to higher customer satisfaction.
Education
High School Diploma -
Clay High School
Green Cove Springs, FLSkills
- Office Management
- Team Supervision
- Supply Management
- Bookkeeping
- Administrative Support
- Data Entry
- Customer Service
- Operations Management
- Billing
- Staff hiring
- Scheduling
- Payroll Processing
- Human Resources
- Office Administration
Software
Timeline
Customer Service Manager/Dispatcher
Phoenix Dispatch Services
04.2019 - Current
Office Manager/Dispatch
Big Wheels Logistics, LLC
02.2018
Meter Analysis
Contract Assignment
01.2017 - 01.2018
Office Manager
MECHANICAL DOCTOR, INC
01.2016 - Current
Claims Representative
THE REMI GROUP
01.2014 - 01.2015
Receptionist/Administrative Assistant
SHAMROCK ENVIRONMENTAL CORPORATION
01.2012 - 01.2014
Dispatch/Project Coordinator
PARATA SYSTEMS
01.2007 - 01.2012
High School Diploma -
Clay High School
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