Rhonda Hall
Vale,NC
Summary
Results-driven Implementation Professional specializing in customer-focused solutions, with proven expertise in prior authorization and project management. Delivered high customer satisfaction through strong business relationships and adherence to requirements. Demonstrated productivity and accuracy in prior authorization, alongside skills in medical billing, insurance verification, and regulatory compliance.
Overview
7
7
years of professional experience
Work History
Prior Authorization Technician
C4 Technical Solutions
01.2025 - 01.2026
- Reviewed request forms from prescribers, pharmacists, and members to ensure accuracy and compliance
- Collaborated with team to enhance production workflow and meet service targets
- Analyzed data for final reviews
- Assisted customers with inquiries and provided support to resolve issues effectively
Manager of Dispatch Operations
Phoenix Dispatch Services
01.2019 - 01.2025
- Coordinated trip schedules with owner operators (trucking companies)
- Negotiated terms with brokers for optimal load arrangements
- Completed carrier packets for securing loads with carriers
- Billing, working with Factoring companies for payouts
- Customer support for transit updates of ETA or any issues with the loads
- Developed efficient routes for transportation logistics
- Worked with Customers to ensure appointment setting
Education
Office Specialist Certificate - Office Skills
Advanced Office Specialist Training
Jacksonville, FL01.1988
Some College (No Degree) - Food Dietitian
Gaston College
Dallas, North Carolina, NCSkills
- Authorization review
- Claims processing
- Insurance verification
- Authorizations
- Claim resolution
- Communication skills
- Patient confidentiality
- Quality assurance and control
- Benefit coverage
- Analytical skills
- Data Entry
- Patient privacy
- Data analysis
- Time management
- Workflow organization
- Attention to detail
- Data entry skills
- Software expertise
- Data entry
- Claims processing
- Schedule coordination
- Training new hires
- Management
- Improving operations
- Monitoring field personnel
- Operational improvement
- Field personnel oversight
- Carrier coordination
- Claims submission
- Patient scheduling
- Patient follow-up
- Task prioritization
- Call handling
- Tracking systems
- Incident reporting
- Dispatching procedures
- Route planning
- Scheduling skills
- Geographical knowledge
- Route planning
- Dispatch procedures
- Training new hires
- Computer literacy
Timeline
Prior Authorization Technician
C4 Technical Solutions
01.2025 - 01.2026
Manager of Dispatch Operations
Phoenix Dispatch Services
01.2019 - 01.2025
Office Specialist Certificate - Office Skills
Advanced Office Specialist Training
Some College (No Degree) - Food Dietitian
Gaston College